Job summary

North Yorkshire is onan ambitious journey to transform the way care and support is delivered, creatinga vibrant, resilient and person centred care market that enables people to livethe lives they want to lead. We believe the best solutions arebuilt with communities, not for them. Rooted in strengths, local assets, andlived experience.

If you are a dynamicleader with a passion for asset based community support, co-production, partnershipworking and shaping high performing care markets, this is your opportunity tomake a profound and lasting impact.

As a Commissioning andService Development Manager, you will play a pivotal role in co-designing, commissioning,leading and improving a diverse portfolio of healthcare and community support servicesacross a North Yorkshire. You will champion community strength, strategicdevelopment and co-production, with a particular focus on maximising communityand asset-based support.

We have two vacancieswith portfolios covering:

Community and AssetBased Support

• Community BasedSupport - day services
• Shared Lives
• Advocacy
• Personalisation,including Individual Service Funds and micro-commissioning

Strategy developmentand service transformation

• Dementia strategy,implementation, and support services
• Learningdisabilities, strategy, and development
• Autism Strategy,implementation, and development of community of interest group
• Carers Strategy,commissioning carers breaks and support services
• VCSE commissioningstrategy and approach for future

Main duties of the job

What You will Lead:

StrategicCommissioning and Market Shaping

You will lead thecommissioning, procurement and ongoing improvement of services, ensuring they deliveroutstanding outcomes and value for money. You will shape the Market PositionStatement, influence strategic plans for your portfolio, and develop a diverseand sustainable provider landscape to meet future needs.

Co Production andCommunity Engagement

You will championmeaningful engagement with people with lived experience, carers, community groups,providers and partners. Their voices will help you create responsive, high qualityservices tailored to local strengths and community assets.

Insight DrivenImprovement

You will turn complexdata into actionable insights, driving performance, quality, transformation andinnovation. Using robust monitoring frameworks, evidence and research to ensureservices are safe, effective, and continuously improving.

Leadership andPartnership Working

You will build strongrelationships across the care market, NHS, housing partners, VCSE organisationsand internal teams representing the Council at senior levels and spearheadingcollaborative solutions.

OperationalExcellence

You will directlyinfluence multi-million-pound budgets, lead a motivated team, ensure regulatoryand policy compliance, champion safeguarding, and embed efficient systems andprocesses that support strong market oversight.

About us

Were looking forsomeone who is:

• Experienced incommissioning, service development or transformation within Adult Social Careor Health
• Skilled inco-production, partnership working and community engagement
• Confident using data,insight and evidence to drive decisions
• A strong leadersupportive, motivating, and collaborative
• A strategic thinkerwith excellent communication, influencing and problem solving skills
• Passionate aboutequality, diversity, human rights and strengths based practice
• Able to managebudgets, mitigate risk, and deliver high impact programmes
• Flexible, proactiveand able to travel across the county

This is your chanceto lead real transformation and to build a North Yorkshire where everyone has thesupport, opportunities and connections they need to thrive.

This is a hybridrole, with the expectation to travel across the County, including a minimum oftwo office-based days per week at County Hall, Northallerton.

Job description

Job responsibilities

Job Context

North Yorkshire is committed to developing and supporting avibrant and diverse care market that delivers the best possible outcomes andvalue for money for the people of North Yorkshire.

The Commissioning and Service Development Lead will lead a teamthat specialises in co-producing and commissioning innovative health and careservices within one or more of the following portfolios:

• Prevention
• Home First (services that support people to remain in their ownhome)
• Community Based Support
• Residential Care
• Housing with care (extra care, supported living, supportedhousing)
• Complexities (mental health, substance use, suicide,neurodiversity, carers, Dementia)

The postholder will work flexibly across thecounty, building strong, collaborative relationship with stakeholders includingcare and support teams, independent sector providers, voluntary, community andfaith sector organisations, NHS partners and housing providers. They will use actionable insight and involvelocal people to develop the market and co-design localised, high qualityservices that enable people to live the lives they want to lead.

Job Purpose

The Commissioning and ServiceDevelopment Manager is responsible for overseeing the co-design, commissioningand continuous improvement of care and support services in NorthYorkshire. A key focus will be on marketdevelopment, ensuring the provider landscape is diverse, sustainable and capableof meeting current and future demands.

Operational Management

• Lead the commissioning, procurementand continuous improvement of services within the portfolio, ensuring a clearfocus on value for money and the best possible outcomes for people
• Co-leadthe development and regular review of the Market Position Statement, Strategic MarketDevelopment Plan and relevant Commissioning Strategies
• Develop and implement robustperformance monitoring frameworks for projects, commissioned services anddelivery plans, ensuring measurable outcomes, continuous improvement, and compliancewith agreed standards.
• Oversee and lead co-production,consultation, and engagement activities ensuring the voices of peoplewith lived experience and communities are at the heart of service planning, designand transformation
• Ensure services meet legislativerequirements and are in line with national policy and guidance, and emerginggood practice
• Ensure plans and strategies are data-drivenand informed by actionable insights into supply, demand and outcomes
• Provideadvice and support in relation to the portfolio and own specialist andtechnical knowledge.
• Prepare and present routine finance, performance and project reports forLeadership Teams, Boards and Committees.
• Contributeto directorate, corporate and partnership projects, supporting the continuous improvementof services and practice, and positively implementing new technology and more efficientways of working.
• Support the developmentand implementation of coherent systems and process to ensure strong marketoversight and effective risk management
• Work independently within your areasof expertise and authority, escalating risks and seeking expert advice whennecessary.
• Deputise for the Head of service whenrequired
• Participatein the HAS On-Call rota

Communication

• Prepare andpresent clear, concise and data-driven reports, business cases and briefingpapers to senior stakeholders and decision-makers to support strategic planningand informed decision making
• Engage and communicate effectivelywith people and communities, ensuring accessibility by using clear, inclusive languageand adaptable approaches that meet diverse needs
• Respond professionally to mediaenquiries, MP requests, FOIs and complaints
• To actively highlight and promote good practice and casestudies that demonstrate excellent outcomes and a positive impact on peopleslived experience

Partnership and Corporate Working

• Provide senior level representation instrategic forums, boards, partnerships and engagement events, chairing whereappropriate
• Buildand maintain collaborative relationships and partnerships with a broad range ofinternal and external stakeholders
• Develop strong professional relationshipswith current and potential providers at a senior levelwithin the caremarket.
• Collaborate across multiple teams and organisations to ensuresuccessful delivery of strategic projects
• Exploit opportunitiesfor joint and integrated working in order to maximise efficiencies and get the bestoutcomes for people

Resource Management

• Providestrong leadership and people management for direct reports, ensuring allteam members are supported, motivated, and have the capabilities they need tofulfil their roles
• Maintaina culture which promotes the values and behaviours of the council
• Inaccordance with delegated levels of approval, manage and oversee budgets,ensuring effective and robust financial management processes are adhered to
• Ensurecompliance with health and safety for all activity undertaken by the team.

Systems and Information

• Usecomplex management information to create actionable insights to inform decisionmaking, business cases, plans and strategies
• Perform periodic quality control audits on information held by the team
• Ensurecurrent processes and procedures are followed in relation to record keeping,financial monitoring and ICT.
• To ensure robust project and programme management systems are in placeand adhered to
• To ensure compliance with GDPR including ownership of the InformationAsset register

Strategic Management

• Take strategic responsibility for adefined portfolio of commissioned and directly provided health and social careservices
• Support Heads of Service in strategicplanning and delivery of the priorities and ambitions of the Directorate andthe wider health and care system
• Ensure the portfolio is aligned withand delivers on local, directorate and Council wide strategic priorities andambitions
• Lead andor contribute to the development of key strategies and plans

Job description
Job responsibilities

Job Context

North Yorkshire is committed to developing and supporting avibrant and diverse care market that delivers the best possible outcomes andvalue for money for the people of North Yorkshire.

The Commissioning and Service Development Lead will lead a teamthat specialises in co-producing and commissioning innovative health and careservices within one or more of the following portfolios:

• Prevention
• Home First (services that support people to remain in their ownhome)
• Community Based Support
• Residential Care
• Housing with care (extra care, supported living, supportedhousing)
• Complexities (mental health, substance use, suicide,neurodiversity, carers, Dementia)

The postholder will work flexibly across thecounty, building strong, collaborative relationship with stakeholders includingcare and support teams, independent sector providers, voluntary, community andfaith sector organisations, NHS partners and housing providers. They will use actionable insight and involvelocal people to develop the market and co-design localised, high qualityservices that enable people to live the lives they want to lead.

Job Purpose

The Commissioning and ServiceDevelopment Manager is responsible for overseeing the co-design, commissioningand continuous improvement of care and support services in NorthYorkshire. A key focus will be on marketdevelopment, ensuring the provider landscape is diverse, sustainable and capableof meeting current and future demands.

Operational Management

• Lead the commissioning, procurementand continuous improvement of services within the portfolio, ensuring a clearfocus on value for money and the best possible outcomes for people
• Co-leadthe development and regular review of the Market Position Statement, Strategic MarketDevelopment Plan and relevant Commissioning Strategies
• Develop and implement robustperformance monitoring frameworks for projects, commissioned services anddelivery plans, ensuring measurable outcomes, continuous improvement, and compliancewith agreed standards.
• Oversee and lead co-production,consultation, and engagement activities ensuring the voices of peoplewith lived experience and communities are at the heart of service planning, designand transformation
• Ensure services meet legislativerequirements and are in line with national policy and guidance, and emerginggood practice
• Ensure plans and strategies are data-drivenand informed by actionable insights into supply, demand and outcomes
• Provideadvice and support in relation to the portfolio and own specialist andtechnical knowledge.
• Prepare and present routine finance, performance and project reports forLeadership Teams, Boards and Committees.
• Contributeto directorate, corporate and partnership projects, supporting the continuous improvementof services and practice, and positively implementing new technology and more efficientways of working.
• Support the developmentand implementation of coherent systems and process to ensure strong marketoversight and effective risk management
• Work independently within your areasof expertise and authority, escalating risks and seeking expert advice whennecessary.
• Deputise for the Head of service whenrequired
• Participatein the HAS On-Call rota

Communication

• Prepare andpresent clear, concise and data-driven reports, business cases and briefingpapers to senior stakeholders and decision-makers to support strategic planningand informed decision making
• Engage and communicate effectivelywith people and communities, ensuring accessibility by using clear, inclusive languageand adaptable approaches that meet diverse needs
• Respond professionally to mediaenquiries, MP requests, FOIs and complaints
• To actively highlight and promote good practice and casestudies that demonstrate excellent outcomes and a positive impact on peopleslived experience

Partnership and Corporate Working

• Provide senior level representation instrategic forums, boards, partnerships and engagement events, chairing whereappropriate
• Buildand maintain collaborative relationships and partnerships with a broad range ofinternal and external stakeholders
• Develop strong professional relationshipswith current and potential providers at a senior levelwithin the caremarket.
• Collaborate across multiple teams and organisations to ensuresuccessful delivery of strategic projects
• Exploit opportunitiesfor joint and integrated working in order to maximise efficiencies and get the bestoutcomes for people

Resource Management

• Providestrong leadership and people management for direct reports, ensuring allteam members are supported, motivated, and have the capabilities they need tofulfil their roles
• Maintaina culture which promotes the values and behaviours of the council
• Inaccordance with delegated levels of approval, manage and oversee budgets,ensuring effective and robust financial management processes are adhered to
• Ensurecompliance with health and safety for all activity undertaken by the team.

Systems and Information

• Usecomplex management information to create actionable insights to inform decisionmaking, business cases, plans and strategies
• Perform periodic quality control audits on information held by the team
• Ensurecurrent processes and procedures are followed in relation to record keeping,financial monitoring and ICT.
• To ensure robust project and programme management systems are in placeand adhered to
• To ensure compliance with GDPR including ownership of the InformationAsset register

Strategic Management

• Take strategic responsibility for adefined portfolio of commissioned and directly provided health and social careservices
• Support Heads of Service in strategicplanning and delivery of the priorities and ambitions of the Directorate andthe wider health and care system
• Ensure the portfolio is aligned withand delivers on local, directorate and Council wide strategic priorities andambitions
• Lead andor contribute to the development of key strategies and plans

Person Specification

Experience

Essential

• Significant experience of working within Adult Social Care, Housing or Health environments or other complex organisation in a commissioning or service development role.
• Experience of leading teams or projects either directly, or indirectly through a matrix structure
• Experience of co-production and or engagement with people with lived experience and communities
• Experience of working in partnership with a broad range of stakeholders from different organisations and backgrounds
• Experience of delivering complex programmes and projects
• Significant experience of using data and feedback to create actionable insights to inform decision-making
• Experience of preparing and presenting reports or briefings to a range of audiences
• Experience of developing and implementing policies and or strategies in a complex organisation
• Where appropriate to the job context; Extensive experience of the Extra Care Housing or Supported Housing model, its ethos, design standard, service delivery and benefits to the community

Desirable

• Direct line management
• Budget management and oversight

Knowledge

Essential

• Significant knowledge of commissioning and partnership working in a social care, health or housing environment.
• An understanding of Public Procurement processes and requirements
• Strong understanding of social care, housing, and health systems, including relevant policies, legislation, and best practices to support integrated service delivery
• Understanding of relevant published Council plans and strategies
• Knowledge and understanding of how Equality, Equity & Diversity, Dignity & Respect and Human Rights will apply to this role
• Where appropriate for Housing roles, Knowledge of planning policies and how this relates to the development of Local Plans and Housing Strategies and the understanding of how this relates to land availability or suitability for the development of extra care and supported housing.

Desirable

• Knowledge and understanding of the challenges faced by services

Qualifications

Essential

• Education to degree level or equivalent in related discipline.
• A relevant professional qualification e.g., NVQ Level 4 in relevant discipline or equivalent work-based experience.
• Ongoing commitment to continuous professional development

Desirable

• A management or post graduate qualification
• A commissioning or procurement qualification
• Project or programme management qualification

Occupational Skills

Essential

• Excellent project management and organisational skills with the ability to manage competing priorities in order to deliver work on time, within budget to a high standard
• Excellent written and verbal communication skills, with the ability to prepare concise, engaging and informative reports to a range of audiences
• Ability to build positive relationship and work collaboratively with a Strong influencing and negotiation skills, with the ability to engage effectively with stakeholders to reach consensus
• Ability to assess and mitigate risk to area of work
• IT skills and ability to use a range of software.
• Proactive, pragmatic and innovative approach to problem-solving
• Ability to manage resources and delegate where appropriate
• Able to work equally well alone and as part of a team
• Good political awareness
• Ability to make good decisions and sound judgements
• Ability to analyse, interpret and present complex data from a range of sources
• Ability to undertake research and analysis using different methodologies

Desirable

• Financial management skills

Person Specification
Experience

Essential

• Significant experience of working within Adult Social Care, Housing or Health environments or other complex organisation in a commissioning or service development role.
• Experience of leading teams or projects either directly, or indirectly through a matrix structure
• Experience of co-production and or engagement with people with lived experience and communities
• Experience of working in partnership with a broad range of stakeholders from different organisations and backgrounds
• Experience of delivering complex programmes and projects
• Significant experience of using data and feedback to create actionable insights to inform decision-making
• Experience of preparing and presenting reports or briefings to a range of audiences
• Experience of developing and implementing policies and or strategies in a complex organisation
• Where appropriate to the job context; Extensive experience of the Extra Care Housing or Supported Housing model, its ethos, design standard, service delivery and benefits to the community

Desirable

• Direct line management
• Budget management and oversight

Knowledge

Essential

• Significant knowledge of commissioning and partnership working in a social care, health or housing environment.
• An understanding of Public Procurement processes and requirements
• Strong understanding of social care, housing, and health systems, including relevant policies, legislation, and best practices to support integrated service delivery
• Understanding of relevant published Council plans and strategies
• Knowledge and understanding of how Equality, Equity & Diversity, Dignity & Respect and Human Rights will apply to this role
• Where appropriate for Housing roles, Knowledge of planning policies and how this relates to the development of Local Plans and Housing Strategies and the understanding of how this relates to land availability or suitability for the development of extra care and supported housing.

Desirable

• Knowledge and understanding of the challenges faced by services

Qualifications

Essential

• Education to degree level or equivalent in related discipline.
• A relevant professional qualification e.g., NVQ Level 4 in relevant discipline or equivalent work-based experience.
• Ongoing commitment to continuous professional development

Desirable

• A management or post graduate qualification
• A commissioning or procurement qualification
• Project or programme management qualification

Occupational Skills

Essential

• Excellent project management and organisational skills with the ability to manage competing priorities in order to deliver work on time, within budget to a high standard
• Excellent written and verbal communication skills, with the ability to prepare concise, engaging and informative reports to a range of audiences
• Ability to build positive relationship and work collaboratively with a Strong influencing and negotiation skills, with the ability to engage effectively with stakeholders to reach consensus
• Ability to assess and mitigate risk to area of work
• IT skills and ability to use a range of software.
• Proactive, pragmatic and innovative approach to problem-solving
• Ability to manage resources and delegate where appropriate
• Able to work equally well alone and as part of a team
• Good political awareness
• Ability to make good decisions and sound judgements
• Ability to analyse, interpret and present complex data from a range of sources
• Ability to undertake research and analysis using different methodologies

Desirable

• Financial management skills

Employer details

Employer name

North Yorkshire Council
Address

County Hall

Racecourse Lane

Northallerton

North Yorkshire

DL7 8AE

Employer's website