For Employers
Customer Care -Order Management


Emerson
PuneLocation
Pune
2 hours ago
Posted date
2 hours ago
N/A
Minimum level
N/A
Full-timeEmployment type
Full-time
In This Role, Your Responsibilities Will Be:

Order Processing & Compliance
  • Review and enter customer purchase orders received from Sales/LBP into the ERP system, generating internal sales orders accurately and on time, with authority to validate details and escalate discrepancies.
  • Ensure adherence to local and international trade compliance, due diligence requirements, and taxation rules; escalate or halt any non‑compliant orders.
  • Prepare Letters of Credit and requests for guarantees in coordination with Sales and Finance, verifying documentation accuracy.
  • Process orders in line with finance and technical guidelines, with authority to reject incomplete or non‑compliant orders.
  • Submit order acknowledgments to customers or project management, confirming commercial and technical compliance.


Coordination with Factories and Suppliers
  • Obtain offers from factories/suppliers as required and review against customer purchase orders for technical compliance and price alignment.
  • Generate and issue purchase orders to factories, suppliers, and Project Management teams.
  • Receive acknowledgments from factories and verify order booking accuracy in terms of price, delivery, quantity, and technical specifications.
  • Effectively manage customer change orders to support improved financial performance.


Invoicing
  • Generate and submit invoices to Customers or Project Management in coordination with Logistics/OM/PM, ensuring compliance with revenue recognition guidelines and alignment with the customer purchase order.


Environment, Health & Safety (EHS)
  • Demonstrate strong HSE leadership by setting the tone for a positive safety culture and driving continuous improvement.
  • Ensure effective management of HSSE risks and impacts. Report all hazards, incidents, and near misses per the MEA Emerson HSE policy.
  • Participate in investigations of incidents, accidents, and near misses when required.
  • Complete all assigned HSE trainings and ensure 100% utilization of the Emerson Safety App.

Who You Are:

You partner with others to get work done. You effectively communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels. You encourage diverse thinking to promote and nurture innovation. You ask the right questions to accurately analyze situations. You acquire data from multiple and diverse sources when solving problems.

For This Role, You Will Need:
  • Bachelor's degree in a business‑related field or equivalent, with a minimum of three years of relevant experience.
  • Proficiency in CRM platforms, MS Office applications, and ERP systems.
  • Strong verbal and written communication skills with the ability to multi‑task and manage competing priorities effectively.
  • Knowledge of international logistics, including Incoterms, payment terms, and regional taxation rules (preferred).
  • Working Hours: 10:00 AM - 7:00 PM.


Preferred Qualifications That Set You Apart:
  • Bachelor's degree in engineering, Science, Business, or any other stream.


Languages
  • English


Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

ABOUT US

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.

ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!

No calls or agencies please.
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JOB SUMMARY
Customer Care -Order Management
Emerson
Pune
2 hours ago
N/A
Full-time

Customer Care -Order Management