Job Summary

Are you looking for your next step in the Supply Chain space? Emerson is looking for a Software Licensing & Duplication Administrator professional. Based in Singapore, this role offers the chance to support Emerson's software order fulfillment operations by ensuring accurate processing, compliance, and exceptional customer service across multiple business platforms.

If this sounds like a good match, we would love to hear from you!

In This Role, Your Responsibilities Will Be:

• Review and process software and system orders in accordance with Emerson requirements, policies, and guidelines.
• Manufacture, configure, and build specialized software orders supporting multiple business platforms.
• Validate custom-built orders across business systems to ensure accuracy and compliance.
• Monitor and prioritize urgent orders in the EREPPS system, coordinating timely follow-through with shipment teams.
• Work closely with dispatch teams to ensure orders are packed and shipped in line with established cut-off times and instructions.
• Prepare and maintain complete and accurate software shipping documentation that meets company standards and country-specific regulatory requirements.
• Address high‑profile customer inquiries related to shipping delays, documentation, or order issues with professionalism and efficiency.
• Collaborate with operational support and service teams to ensure service requests are completed within agreed timelines.
• Support the achievement of business objectives by meeting or exceeding established KPIs.
• Independently apply policies, procedures, and processes when managing escalations, ensuring consistent and transparent communication.
• Use sound judgment and industry knowledge to distinguish essential requirements from marketing claims, simplifying complex information without reducing accuracy.
• Perform administrative and operational tasks such as license management, customer mailing agreements, data entry, status reporting, and data quality checks.
• Maintain proper filing and documentation in compliance with company retention policies.
• Support Distribution Management through software-related assignments and other duties as needed.
• Take on additional responsibilities as business needs evolve.
• Comply with workplace safety requirements, including proper use of PPE, reporting unsafe conditions, and contributing ideas to enhance safety and health practices.

Who You Are:

You keep in touch with customers. You include others in executing on decisions creating a buy in mentality. You solicit both input and discussion. You identify your values and organizational priorities and learn to expand business knowledge.

For This Role, You Will Need:

• Strong proficiency with computer applications.
• Experience in data analysis, reporting, and data validation.
• Ability to troubleshoot issues across business and operational systems.
• High attention to detail, with the ability to work through ambiguity and handle evolving information effectively.
• Strong written and verbal communication skills for engaging with cross-functional teams and stakeholders.
• A structured, methodical approach to managing product lines, including familiarity with Bills of Materials (BOM) and Agile processes.
• The ability to work both independently and collaboratively, managing competing priorities while maintaining a service-focused mindset.
• A customer-focused approach, with the ability to anticipate and respond to needs efficiently.

Preferred Qualifications That Set You Apart:

• A diploma or degree in a relevant discipline and experience in a fast-paced, computerized distribution or operations environment.
• Familiarity with process control systems.

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

ABOUT US

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.

ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!

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