At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This Position reports to:
End User and Factory Excellence IS Leade

We are seeking a First‑Level IT Support Technician to provide frontline technical assistance to users and ensure smooth day‑to‑day IT operations. This role is ideal for someone who enjoys helping others, troubleshooting technical issues, and growing their career in IT support.

As a Level 1 Technician, you will be the first point of contact for IT-related requests and incidents, escalating more complex issues when needed while maintaining excellent customer service.

The work model for the role is onsite (Saint-Jean-sur-Richelieu).

Key Responsibilities:

• Serve as the first point of contact for IT support requests (tickets, phone, email, chat)
• Troubleshoot and resolve basic hardware, software, network, and account issues
• Assist users with:
  • Windows / macOS workstation support
  • iPad and Android tablet support
  • Password resets and account access
  • Office 365 / Microsoft 365 applications (Outlook, Teams, Word, Excel)
  • Printers, peripherals, scan guns and basic networking issues
• PC lifecycle support: Provide hardware and software assistance, including troubleshooting and repairs, system imaging, inventory management, post-deployment setup, new user configuration, and peripheral installation.
• Document all interactions and resolutions in the ticketing system
• Escalate unresolved or complex issues to Level 2 / Level 3 support teams
• Follow IT procedures, security policies, and service level agreements (SLAs)
• Participate in onboarding/offboarding user support tasks
• Contribute to knowledge base documentation and continuous improvement

Required Qualifications

• Diploma or certification in Information Technology or equivalent experience
• 2 years of experience in IT support, help desk, or technical support
• Basic knowledge of:
  • Windows operating systems (Windows 10/11)
  • Microsoft 365 (Outlook, Teams, Word, Excel)
  • Computer hardware and peripherals
• Strong customer service and communication skills
• Ability to troubleshoot logically and remain calm under pressure
• Fluency in French and English. English is necessary to communicate with clients outside of Quebec.

Nice‑to‑Have (Assets)

• Experience with ticketing systems (ServiceNow, Jira, Zendesk, etc.)
• Knowledge of Active Directory or Azure AD
• CompTIA A+, Network+, or similar certifications
• Familiarity with remote support tools
• Basic networking knowledge (Wi‑Fi, DNS, VPN concepts)

Employment Equity & Inclusion Statement (Canada)

ABB values the dedication, commitment, and expertise of all our employees. As an Employment Equity Employer, we are committed to fostering an inclusive and diverse workplace. We actively support the principles of the Employment Equity Act and strive to build a workforce that reflects Canada's diversity, including:

• Women

• Indigenous Peoples

• Members of visible minorities

• Persons with disabilities

ABB is committed to providing reasonable accommodations to applicants with disabilities. If you require accommodation during any stage of the recruitment process, we encourage you to let us know.