About the Role

This role sits within our B2C - Retail function, part of the Supply & Energy Management GBU under ENGIE Retail. You'll design, develop and deliver high‑impact training & coaching programs that uplift capability across ENGIE's customer‑facing channels.

Based in Melbourne, you'll collaborate closely with teams across Australia, the Philippines, India, Fiji, and occasionally Europe. This is a high‑visibility position with the opportunity to shape sales excellence, service quality, and customer experience across diverse and fast‑growing markets.

Key Responsibilities:

• Lead the development and execution of a cohesive training and capability strategy across ENGIE's customer‑facing channels.
• Ensure learning content is compliant with regulatory requirements and build targeted training that supports audit readiness and reduces customer misinformation.
• Design and deliver modern, engaging learning programs that uplift sales capability, service excellence, coaching quality, and customer experience.
• Partner with SMEs, trainers, and channel leaders to embed consistent standards and drive capability uplift across internal teams and outsourced partners.
• Use data, insights, and LMS reporting to measure training effectiveness and identify opportunities for continuous improvement.
• Lead, coach, and develop a high‑performing capability team, driving engagement, performance development, and workforce planning.

About You

You're an experienced learning, capability, or enablement professional who thrives in fast‑paced, customer‑focused environments. You enjoy balancing strategy with hands‑on delivery, and you're energised by the opportunity to influence capability uplift across complex and diverse channels. You build strong relationships, collaborate naturally, and can confidently translate business needs into impactful learning solutions.

• Certificate IV in Training & Assessment (preferred)
• Strong foundations in adult learning, instructional design, and facilitation
• Experience designing programs for sales, service, or contact‑centre environments
• Knowledge of compliance and regulatory requirements (energy or retail advantageous)
• Experience managing and maintaining LMS platforms
• Strong stakeholder and influencing capability across senior, operational, and external partners
• Proficiency with e‑learning tools such as Articulate 360
• Analytical capability to measure learning impact and turn insights into actions
• Strong planning, delivery, and project management skills

At ENGIE, every talent has a role to play in accelerating the energy transition. Make a difference and enjoy a fulfilling professional experience. Take on exciting challenges and build a career path that reflects who you are.
Join us and be part of the adventure of the century!

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, carer's responsibilities, sexual orientation, gender identity, pregnancy, religion, marital status, health, disability or political opinions. Aboriginal and Torres Strait Islander peoples, people with disability, people from diverse cultural and linguistic backgrounds and people of the LGBTIQA+ community are encouraged to apply. Our differences are our strengths.

Business Unit: Supply & Energy Management

Division: One B2C - Australia

Legal Entity: ENGIE (AUSTRALIA RETAIL)

Professional Experience: Skilled ( >3 experience <15 years)

Education Level: Bachelor's Degree

Company Name: ENGIE Australia