At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:
EL Customer Operations Manager

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Your role and responsibilities

In this role, you will have the opportunity to developing and deploying global customer operations strategy and processes. Each day, you will implement global processes, best practices, and solutions within a regional/local Sales unit to meet and exceed customers' expectations. You will also showcase your expertise by being accountable for end of line metrics and proactively leading, developing, and coaching the Customer Operations team.

The work model for the role is: #LI-Hybrid

This role is contributing to the electrification business in Zagreb plant.

You will be mainly accountable for:

• Focusing on the delivery performance, time to book lead time, customer cases closing lead time, percentage of digital vs. manual orders, one order-one delivery, percentage of clean orders, and Net Promoter Score.
• Ensuring the deployment of order entry and management processes: customers master data and pricing management, orders acknowledgment, orders changes, delivery notes generation, credit limit administration, and implementation of best practices.
• Implementing pre-order booking routine control checks, identifies and classifying the root causes for pre-order bookings, and taking preventive actions.
• Leading the local implementation of the customer's cases management program.

You will join a dynamic team, where you will be able to thrive.

Qualifications for the role

• You are highly skilled in customer operations, customer support, procurement and logistics including warehouse management, ideally within multinational organizations, and the B2B industrial and export markets.
• You have 4-5+ years of experience in management, demonstrating proven leadership track record with the ability to handle diverse operational situations and manage different stakeholder environments.
• Possess an enhanced knowledge of enterprise platforms such as Salesforce and SAP, as well as customer case management and CRM tools.
• You are passionate about delivering exceptional customer experience and driving operational excellence through continuous improvement initiatives.
• Experience managing domestic market operations and export business (Balkans region: Bosnia, Montenegro, Macedonia, etc.), understanding the unique complexity of non-EU market dynamics would be considered a plus
• You are at ease communicating in English and local language(s)

What's in it for you?
Benefits

Locally, you can count on:

• Competitive compensation: Attractive salary packages and performance bonuses.
• Career development: Structured career paths, individual development plans, opportunities for internal mobility, including international roles, technical and managerial training programs, mentoring and access to global learning platforms.
• Flexibility and work-life balance: Flexible working hours, hybrid work options, and a strong focus on work-life integration.
• Meal allowance.
• Many More.

More about us

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division's technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division's portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world's largest data center companies with advanced energy-efficient UPS solutions. The Division's ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.