Job Description:

.Role Purpose

Global Business Services (FBT) is bp's shared services organisation. FBT supplies by standardising and modernising business activities, whilst maintaining a robust control environment and driving operational excellence. The Data Operations Team sits within FBT and is the custodian of a large proportion of bp's commercial and financial data across the FBT Finance, Procurement and Customer Functions.

The bank phone team within the FBT Team have a meaningful role to play in protecting bp from fraud associated with payments to vendors. The team, based in Szeged, Pune and Kuala Lumpur, perfora meaningfulnt control activity by calling suppliers around the globe to confirm that requests to update vendor bank details are from genuine sources.

The Data Operations Analyst will be responsible for working on a number of daily cases allocated by a supervisor. For each case, he/they will need to understand the information provided in the case documentation and use it to complete a standard form for use in a formal validation phone call with the supplier. By way of preparation for the call he/ she will also be required to conduct research and searches on the supplier via a number of on-line sources. The Data Operations Administrator will then be required to implement a telephone call with the supplier, following a standard script and checking the information they have gathered. They will be required to request additional security information on the call and to validate this information in bp's finance systems (particularly SAP) post-call. The post holder will also be responsible for helping to advance and resolve unclear requests. This post will specialise in providing a service to bp's oil and gas trading arm but will help out with all call back requests.

As well as presenting with suppliers in a professional manner, the post-holder will need to work with members of the bp Procurement and Accounts Payable Teams to resolve issues.

Key Responsibilities

• Work to resolve daily cases allocated in a timely manner, whilst ensuring that all control processes are followed
• Ensure that all supplier research and searches are completed and clearly documented
• Complete telephone calls to representatives in a variety of organisations across the globe and at all levels of seniority
• Ensure that all calls are accurately recorded and that all control checks are completed on the call
• Complete follow up checks via email and in finance systems and ensure that there is an adequate audit trail to demonstrate that proper due diligence has been applied at all stages of the case
• Be proactive in resolving any operational issues or delays with the case, collaborating closely with business partners, vendors and internal FBT teams
• Work as part of the team and collaborate and help others out. Proactively collaborate with the team and collaborators to ensure operational performance is within the agreed Service Level Agreements
• Help handle a shared mailbox and tracker
• Perform other admin related tasks in the call backs space
• Perform other data operations-related activities as required
• Participate actively in process improvements on vendors and call back processes including innovations through digitalisation and process improvements.

Processes for which accountable:

• Individual will handle own workload responsibly, and work with the work allocator to ensure that there is continuity of operations in the event of planned and unplanned absence
• This role is external facing so individual needs to represent bp in a professional manner at all times
• The role is part of the wider data team and will be included in wider data team activities

Key Challenges

Key challenges for the Data Operations Administrator are to ensure that robust controls processes in this area are followed at all times. A number of the update requests that are actioned within the team are related to overdue or urgent requests for payment due to oversights by requestors. It is important that the post holder ensures that FBT Data Operations processes are performed according to the standards set, regardless of any time pressures imposed by requestors.

In calls some vendors may be challenging and reluctant to provide the information requested so the ability to establish rapport and to communicate clearly is important. Having excellent verbal customer service skills is paramount in this position due to the high volume of phone calls required to complete banking validations.

6. Qualification & Experience

What particular knowledge, skills or expertise are required before appointment of this post?

How much and what type of experience is required to carry out this job at a fully effective level?

Essential Education and Experience

• Confident on phone and able to quickly establish rapport
• Fluent in English (written and spoken)
• Ability to effectively communicate across varied audiences; written and oral
• Excellent great teammate
• Good organizational skills with ability to multi-task and prioritize
• Good attention to detail and a dedication to excellence in the delivery of work
• IT skills including Microsoft Office (Excel, PowerPoint, Word)
• Ability to use competencies acquired to analyse and resolve daily problems
• Dedicated and able to see activities through to completion
• A commercial demeanor and the ability to understand the importance of controls
• Ability to work under stress

Desirable Criteria

• Additional languages
• 3-5 years of experience preferably in a Finance, Procurement, Sourcing, Master Data, Manufacturing, or other operationally focused environment
• Conflict resolution and ability to find solutions to complex issues • Advanced SAP and Excel skills
• Access and PowerPoint experience
• Ability to perform job functions with independence and judgment
• Ability to plan, prioritize and handle workload independently

Would you like to discover how our diverse, hardworking people are owning the way in making energy cleaner and better - and how you can play your part in our world-class team?

Come, join our bp team!

Travel Requirement
No travel is expected with this role

Relocation Assistance:
This role is eligible for relocation within country

Remote Type:
This position is a hybrid of office/remote working

Skills:

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.