Service Quality Manager

NOV
7 days ago
Posted date7 days ago
N/A
Minimum levelN/A
JOB DESCRIPTION
Key Responsibilities
Minimum Qualifications
Nice to have:
What We Offer
We are committed to promoting diversity and equal opportunities. We therefore encourage all qualified candidates to apply - regardless of gender, age, cultural background, disability, or belief.
Key Responsibilities
- Ensure service quality standards are consistently met across operations
- Monitor and improve the reliability of wired, e-tool, and downhole systems
- Lead failure investigations, including root cause analysis, and drive corrective and preventive actions
- Support field teams with job planning, tool readiness, and post-job performance analysis
- Track service quality KPIs and prepare regular performance reports
- Collaborate with engineering and operations teams to enhance tool performance and reduce downtime
- Maintain accurate documentation related to failures, maintenance, and service quality processes
- Contribute to continuous improvement initiatives, audits, and process development
Minimum Qualifications
- Bachelor's degree in Mechanical, Petroleum, Electrical Engineering, or a related field
- 3-7 years of experience in the oil & gas industry, preferably within drilling technology
- Strong understanding of drilling processes and service quality principles
- Experience in failure analysis, root cause investigations, and corrective action implementation
- Analytical mindset with the ability to interpret data and drive improvements
Nice to have:
- Hands-on experience with downhole tools, wired tools, MWD, LWD, or other electronic measurement systems
- Experience working in service, repair, or maintenance workshop environments for drilling tools
- Knowledge of rotary shouldered connections and inspection requirements (DS-1 / NS-1 standards)
- Familiarity with service quality or maintenance systems (e.g., JDE, iTrax, Intelex, TAT, Jira)
- Experience with reliability methodologies such as RCA, FMEA, or statistical analysis
What We Offer
- Pension scheme
- Subsidized canteen facilities
- A social and collaborative work environment
- Opportunity to work on major international energy projects
We are committed to promoting diversity and equal opportunities. We therefore encourage all qualified candidates to apply - regardless of gender, age, cultural background, disability, or belief.
JOB SUMMARY
Service Quality Manager

NOV
Tananger
7 days ago
N/A
Full-time
Service Quality Manager