We are looking for an Account Operations Group Manager to join the team in Costa Rica. This role presents a distinctive opportunity to lead a world-class customer service team and drive key business processes to build an effortless customer experience.

In This Role, Your Responsibilities Will Be:

• Provide direction, motivation, and mentorship in connecting the team to Emerson's core strategic vision.
• Recruit, develop, mentor, and manage a high-performing team built on operational excellence.
• Collaborate with colleagues to manage a functional onboarding and development program.
• Manage Key Performance Indicators that motivate and drive accountability throughout the team and achieve desired results.
• Recognize and promote team successes that reflect customer and business impact and overall achieve strategic objectives.

Who You Are:

An ambitious leader with a proven track record in customer service management. You thrive in dynamic environments, have a keen eye for detail, and consistently deliver flawless results. Your ability to inspire and lead diverse teams sets you apart, and you are passionate about creating an inclusive and supportive working atmosphere.

The Account Operations Group Manager will collaborate with diverse teams to achieve goals and create a supportive, team-oriented atmosphere.

In collaboration with various teams, you will drive initiatives that enhance customer satisfaction and streamline operations. Your ability to foster a cohesive work environment will be key to our success.

For This Role, You Will Need:

• Bachelor's Degree or equivalent experience: Preferably in the business administration field.
• 2-3 years of leadership experience: Demonstrated leadership and vision in managing staff, groups, and projects.
• Proven ability to develop strong and cooperative relationships with collaborators and functional area managers.
• Excellent interpersonal and situational leadership skills to mentor and develop the team.
• Verbal and written communication (Advanced English (C1) proficiency) skills to connect with varied audiences across multi-cultural and language environments.
• Advanced understanding of critical metrics pertaining to call and chat management operations.

Preferred Qualifications That Set You Apart:

• Lean Management Certification: Demonstrates expertise in streamlining processes and eliminating waste to improve efficiency.
• Experience with Process Improvement Frameworks: Familiarity with frameworks like Six Sigma, Kaizen, or Total Quality Management (TQM).
• Data-Driven Decision Making: Strong analytical skills to leverage data for optimizing operations and making informed decisions.
• Customer Journey Mapping: Experience in mapping and analyzing the customer journey to improve the overall customer experience.

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave.