At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:
EL Customer Operations Manager

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Your role and responsibilitieS

The position of Business Intelligence leader will initially focus on two KEY stakeholders: Customer operations (order fulfillment) and CI Quality for North America HUB Commercial Operations (US & Canada).

The scope expands over: ELSP/SB order backlog, USA Regional Distribution centers & factory support for quality, order handling & customer service teams.

The BI Leader will be expected to provide various marketing & order fulfillment reports to enable commercial operation strategy development for existing and potential customers, products and/or services.

The work model for the role is: Hybrid with 4 days in office and 1 remote

This role is contributing to the Electrification Smart Power / Smart Buildings divisions in North America. Main stakeholders are Customer Operations and Quality teams in the ELSP Americas HUB

You will be mainly accountable for:

• Competitive intelligence
  
  Works with data warehouses (snowflake database) and business intelligence tools (power BI) to provide analysis related to demand and sales trends as well as internal performance data like order management, order to remittance, disputes, etc. Actively engages with HUB leadership to contribute on strategic plans for improvement on internal KPIs for the USA Market, RDCs performance and productivity out of the San Pedro Office.

• Market analysis
  
  Prepares analyses of internal sales, technical and financial data, and external market data. Interprets resulting data and makes recommendations to leadership in preparation for marketing and sales monthly/quarterly updates. Build a robust sales performance analysis system regarding channels, segments, geographic areas, customers, products and services.

• Order Fulfillment
• Ability to analyze data and identify opportunities to increase operational efficiency for customer operations teams (customer service, planners, Key Accounts, order handling and post sales) and generate insights for Commercial Operations leadership that help drive the HUB 2026 strategy.

• Distribution center monitoring
  
  Inform management of orders & backlog analysis results that identify existing gaps or new opportunities for efficient operations and improve revenues & customer satisfaction. Being able to provide visibility towards open deliveries and opportunities related to stock available.
  
  Work together with HUB Continuous improvement - Quality leader and team to support our RDCs improvement plans.

Qualifications for the role

• Have a demonstrated track record in business intelligence and Proven experience working with Microsoft Power BI, Snowflake databases, SQL & Python.
• You are at ease communicating in English both Verbal and Written.

Your are a right fit if:

• Your interests expand beyond dashboard development, we are looking for Business Intelligence insights.
• You are curious about systems like CRMs( Salesforce), WMS (Warehouse Management Systems) and ERPs (SAP).
• If you are interested in learning about Commercial Operations and OTR processes and engage in active communication of insights and analysis for decision making in a fast-paced Distribution & OEM operation.
• If you have an interest in working with continuous improvement teams to help them drive actions that will increase productivity and/or reduce OPEX for Commercial Operations.
• If you see yourself growing into a future manager role, increasing people leadership responsibilities as well as ownership of strategy and outlook.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.