Job Description:

Join our Team and advance your career as a/an

SAP Senior UAT Tester

Responsible for providing customer service support to help to ensure maximum customer satisfaction, providing a communicative link between our products/services and our customers and maintaining an accurate understanding of the customer's needs and expectations.

In this role You will:

Customer teams are dealing with sales support processes, account management, order taking, invoicing, cash collection, pricing, service request management and supply chain management activities.

In this role You will:

• Test the changes and fixes of our SAP and e-ordering portal solutions about to be implemented to make sure they fit for the original requirements, and has been developed as per the design
• Administrate test results
• Work with our offshore delivery partners in the delivery of the functional design and to troubleshoot defects raised by our user community
• Lead the coordination of activities between the different stakeholders, project management, developers, test leads, other test teams, operational leaders (team leaders, service managers etc), business leaders on any level, SMEs of different functions, IT&S members to ensure high level of efficiency in term of testing
• Be the main driver for technical enhancements and transformation, standardization and simplification initiatives related to SAP PRL/PRK and e-ordering portals
• Take part and work in various projects, with different scale and size: small bug fixes, implementing changes to SAP, building new tools and functions, implementing SAP to areas where it is not used yet.
• Manage deadlines and ensure that all activities in the related field are of the highest quality
• Proactively come up with improvement ideas to develop our SAP and e-ordering portal solution, based on experience, and feedbacks from the user community and actively follow up the enhancements with IT&S
• Contribute positively and actively to achieving individual, team and organisational targets
• Design and write test scenarios for an improvement or fix to test when needed
• Actively look for and find flows and errors in the design, and report them, provide solution options for them for the developers and business
• Update documentation about the functional changes
• Prepare and delivery trainings to the new joiner of the Lubes area
• Deliver trainings and info sharing sessions about the changes to the user community
• Provide first point of contact support for SAP and e-ordering portal related issues for the user community
• Open and follow-up tickets and change requests till completion

What You will need to be successful:

• Proficiency in English language
• Minimum 3-5 year of experience managing activities in a Customer Service environment with the SAP system and e-ordering portals
• High Level of IT proficiency in Microsoft packages (Especially: MS Excel, MS SharePoint
• Strong written/oral communication skills and ability to build effective working relationships with peers including cross department
• Strong time management and prioritization competency
• Ability to complete a background research and analysis of an issue/error to solve in SAP
• Ability to consistently review and adapt approach and style to meet constantly evolving requirements
• Experience of working in a customer focused business to business environment
• Experience using SAP and e-ordering portals

At bp, we provide the following environment & benefits to you:

• Different bonus opportunities based on performance, wide range of cafeteria elements
• Life & health insurance, medical care package
• Hybrid working arrangement aligned with team arrangements and business needs
• Opportunity to build up long term career path and develop your skills with wide range of learning options
• Celebrate in bp's success. You may be eligible to join bp's Global ShareMatch plan. This non-contractual benefit lets employees buy bp shares and receive matching shares, in line with plan rules
• Family friendly workplace e.g.: Extended parental leave, Mother-baby room
• Employees' wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
• Possibility to join our social communities and networks
• Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment

bp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) fourth time in a row at PwC's annual employer research. Come and join us!

At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees' lives that are meaningful, so we offer benefits to enable your work to fit with your life.

Disclaimer: Please note that, according to Hungarian law (2012/I. 113. §), mothers or single parents caring for a child under three years of age cannot be employed in night shift positions.

Travel Requirement
No travel is expected with this role

Relocation Assistance:
This role is not eligible for relocation

Remote Type:
This position is a hybrid of office/remote working

Skills:
Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer Value Proposition, Digital Fluency, Resilience, Sustainability awareness and action, Understanding Emotions, Workload Prioritization

Legal Disclaimer:

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.