Job Description:

As an Insight & Performance Manager within bp's FBT Customer team, you will own the development and delivery of actionable insights that drive strategic decisions, operational efficiency, and customer-centric innovation. You will collaborate across functions: Customer Excellence, Customer Operations, Talent Acquisition, Procurement, and more to ensure data-driven performance management and continuous improvement.

Key Responsibilities:

Data Strategy & Analysis

• Design and implement frameworks to analyse customer, operational, and market data.
• Translate insights into actionable strategies for marketing, product development, and operations.
• Develop dashboards and reports that inform leadership decisions and performance reviews.

Customer Engagement

• Partner with cross-functional teams to translate insights into business actions.
• Present findings to senior interested parties and support strategic plan.

Team Enablement

• Coach technical product owners and data leads
• Shape job descriptions and role profiles to align with evolving business needs.

Governance & Transformation

• Support FBT wide initiatives by using analytics and feedback loops.
• Contribute to post-go-live governance and continuous improvement efforts.
• Setting up data governance and business control strategy
• Ensure compliance with data protection regulations.

What you will deliver:

• Operational Excellence - Has a sound understanding of process and workflow streamlining, problem resolution and change management.
• Risk Management - Identifies external and internal factors that impact risk and mitigation opportunities. Identifies potential new or emerging risks / threats and implements mitigation plans.
• Change Management - Builds energy around a change using a systematic approach to transition from the present to the desired state.
• Digital Fluency - Optimally uses digital guidance, tools, methodologies, and security measures for operating as a digital business. Uses digital tools to collaborate, organize, plan and reflect on digital data.
• Analytical Thinking - Systematically breaks down a complex problem or process into component parts using logical analysis techniques to reach a solution. Logically assesses relationships, grasps interdependencies, and reviews trends within a complex problem or situation. Challenges assumptions and reliability of acquired information.
• Decision Making - Makes decisions affecting both own tasks and those of others. Combines a variety of factors including commercial awareness, risk and financial expertise to make appropriate decisions and derive insights.
• Innovation - Adapts existing processes, methods and ways of working to drive efficiency. Uses digital technologies to develop new insights, projects and opportunities.
• Influencing - Identifies areas of alliance and disagreement, evaluates options and potential outcomes, and plans influencing strategy. Identifies short term customer needs and communicates benefits to the participant. Knows when and how to use the chain of command.
• Problem Solving - Evaluates and prioritises problems for own area. Resolves problems in a timely way, using a combination of logic and experience to make decisions and tackle problems.
• Relationship Management - Establishes and manages relationships with peers and internal business partners to achieve results.
• Eye For Business - Identifies new or alternative approaches to performing business activities more efficiently

Experience and Qualification needed:

• Bachelor's or master's degree in business, Statistics, Economics, or related field.
• 10+ years of experience in data analytics, performance management, or customer insights.
• Functional experience with Salesforce and SAP platform data
• Experience in project management, interested party engagement, and cross-functional collaboration.
• Proficiency in Power BI, Excel, SQL, and visualization tools.
• Strong communication and stakeholder management skills.
• Experience with agile teams and digital transformation is a plus.

Growth & Impact:

• Influence bp's customer strategy through data.
• Drive measurable improvements in service delivery and operational performance.
• Be a key contributor to bp's transformation into a more agile, tech-enabled organization.
• Key Stakeholders: bp business representatives spread globally.

Our vision is to create a Data Centre of excellence in Pune that provides world class integrated services that enables the bp business group to make the right decisions, implement projects and operate assets more efficiently as well as facilitate the digital transformation of bp.

At bp, we provide an excellent environment and benefits such as an open and inclusive culture, a great work-life balance, tremendous learning, and development opportunities to craft your career path, life and health insurance, medical care package and many others!

Diversity sits at the heart of our company, and as an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place.

We do not discriminate based on race, religion, colour, national origin, gender and gender identity, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Travel Requirement
Negligible travel should be expected with this role

Relocation Assistance:
This role is eligible for relocation within country

Remote Type:
This position is a hybrid of office/remote working

Skills:
Commercial Acumen, Communication, Data Analysis, Data cleansing and transformation, Data domain knowledge, Data Integration, Data Management, Data Manipulation, Data Sourcing, Data strategy and governance, Data Structures and Algorithms (Inactive), Data visualization and interpretation, Digital Security, Extract, transform and load, Group Problem Solving

Legal Disclaimer:

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.