Job Description

Overview

The IT Support Technician will be responsible for providing technical support to end-users, maintaining and troubleshooting desktop hardware and software, and ensuring the smooth operation of IT systems. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a passion for technology.

Your role

• Provide technical support to end-users for hardware, software, and network issues.
• Install, configure, and maintain desktop computers, peripherals, and software applications.
• Perform regular maintenance and updates on desktop systems.
• Assist with the setup and deployment of new equipment.
• Provide support to video conference room and equipment.
• Maintain accurate records of support requests and resolutions and ensure tickets are closed within the Service Level Agreements (SLA) period.
• Collaborate with other IT team members to ensure seamless IT operations.
• Provide training and guidance to end-users on best practices and IT policies. This may include writing end user documentation.
• Ensure compliance with company IT policies and procedures.

About you

• A college diploma in Information Technology, or equivalent work experience in the field.
• Strong knowledge of the Microsoft Windows operating systems and Office 365.
• Strong knowledge in the installation and configuration of workstations and their peripherals including mobile phones.
• Eligibility to secure a LEVEL II - SECRET security clearance, demonstrating trustworthiness and responsibility.
• Exceptional problem-solving abilities with a knack for addressing complex technical challenges.
• Effective communication skills and ability to work collaboratively with other IT professionals.
• Ability to multitask and function in a fast-paced environment.
• A customer-centric approach, consistently delivering service that meets and exceeds expectations.
• Fluent in English, with proficiency in French considered an asset, ensuring clear and effective communication.

Preferred Certification:

• Collegial diploma in Information Technology.
• CompTIA A+ certification or equivalent experience.
• 3-5 years of experience.

Working conditions:

• May have to lift equipment weighing up to 30 kilos.
• May have to work at other offices near the main office.
• Occasional overtime work on evening and weekends.

Rewards & benefits

Explore the rewards and benefits that help you thrive - at every stage of your life and your career at AtkinsRéalis in Canada.

Enjoy competitive compensation, employee recognition, and a brilliant range of flexible benefits you can tailor to your health, wellbeing, financial and lifestyle needs.

Make the most of diverse opportunities for training and professional development to grow your skills and expertise.

And take advantage of our hybrid working culture and generous time-off policies to balance a fulfilling career with your personal life.

Be rewarded. Find out more.

About AtkinsRéalis

We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.

Find out more.

Additional information

AtkinsRéalis cares about your privacy. AtkinsRéalis and other subsidiary or affiliated companies of AtkinsRéalis (referred to throughout as "AtkinsRéalis") are committed to protecting your privacy. Please consult our Privacy Notice on our Careers site to know more about how we collect, use, and transfer your Personal Data.

By submitting your personal information to AtkinsRéalis, you confirm that you have read and accept our Privacy Notice.

Appropriate accommodation will be provided upon request throughout the recruitment and hiring process as required by Company policy and the Accessibility for Ontarians with Disabilities Act (AODA).

Successful applicants will be notified about AtkinsRéalis' accommodation policies at the time the employment offer is extended, and the information will be shared with new personnel during the onboarding process.

Expected compensation for this role is (between Pay Range $65,000 - $71,000 annually) (Only Applicable to Ontario). Base salaries are determined according to several parameters like skills, experience, and potential impact on the role. Internal and external competitiveness are also taken into account in our offers.

Worker Type

Employee

Job Type

Regular

At AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.