At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:
Quality Control Manager

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Your Role and Responsibilities

You will have the opportunity to support the deployment of the quality strategy for a local organizational unit, including quality culture, systems, tools, and competent teams with the aim to achieve and exceed customer expectations, while ensuring sustainable operations. Each day, you will assist the organization in achieving the right mix of prevention, continuous improvement, robust root cause analysis, quick response, and sustainable solutions to problems. You will also showcase your expertise by collaborating with local functions that impact the quality results to reach the targets for the organizational unit and aim for world-class performance.

- Work model: #LI-Onsite

In this role, you'll help run what runs the world by taking on meaningful work that drives real impact, as you will be accountable for:

Process & Product Quality

• Using quality data analytics from the organization to identify risks, failures, and non-conformances. Improving tools and systems for recording and analyzing.
• Developing new metrics and statistical tools to monitor key performance indicators (KPIs), enabling better decision-making and continuous improvement (dashboard).
• Managing EQPS Project (Engagement Quality Problem Solving) and engaging the local organization to improve process and products.

Customer Support

• Supporting the local team in managing and resolving customer complaints, ensuring timely and effective responses aligned with quality standards and customer expectations
• Collecting and arranging delivery of new materials and spare parts directly on the field
• Organizing service activities on site to fix issues with the customer.
• Monitoring of the warranty costs.
• Facilitating resolution of customer cases by following a robust root cause (RCA) analysis and implementing preventive and corrective actions according with DMAIC methodology
• Proposing improvements of tools/equipment and process methodologies based on experienced know-how and technologies development

Qualifications for the Role

• You have at least 2 years of experience in Quality, Engineering, R&D dept. working as Engineer with experiences on quality, production and development of project customer related.
• Sound knowledge of Mechanical and Electrical topic, Electrical Diagram and Testing equipment
• Knowledge of MW 10, Office and Outlook and Power BI
• A collaborative, solution-focused approach and strong written and spoken communication skills
• A degree in Mechanical, Electrical, Electronic is preferable. Also secondary school education will be considered.
• You are comfortable communicating in Italian and you have a good command of English (B1 level)
• You possess a valid category B driving license for use in Italy

Benefits

Locally, you can count on:

• Competitive compensation: Attractive salary packages and performance bonuses.
• Corporate welfare: Access to a wide range of services and personal well-being support.
• Career development: Structured career paths, individual development plans, opportunities for internal mobility, including international roles, technical and managerial training programs, mentoring and access to global learning platforms
• Flexibility and work-life balance: Flexible working hours, hybrid work options, and a strong focus on work-life integration.
• Employee Support: free services like psychological help, wellness coaching, and emotional support for employees and their families.
• Parental Leave: at least 12 weeks of fully paid leave for primary caregivers and 4 weeks for secondary caregivers, promoting DEI values.
• Meal allowance: Access to canteen or ticket restaurant is provided to support daily lunch expenses.

More about us

ABB's Distribution Solutions Division facilitates the efficient and reliable distribution, protection and control of power by improving electric power quality while strengthening the resilience of the grid. The Division offers segment-specific products and solutions that largely serve utilities, industry and infrastructure segments, often providing the requisite medium-voltage link between high-voltage transmission systems and low-voltage users. With ABB Ability™ enabled connected solutions at its core, the offering includes medium-voltage air- and gas-insulated switchgear (1 to 66 kilovolts), indoor and outdoor circuit breakers, reclosers, fuses, contactors, relays, instrument transformers, sensors, motor control centers, as well as low-voltage switchgear for the ANSI standard markets.

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world.
Run What Runs the World.

#ABBCareers #RunwithABB

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.