At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we've announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you'll be part of a pioneering team shaping the future of robotics-working alongside world-class experts in a fast-moving, innovation-driven environment.

This Position reports to:
Service Operations Manager

Your role and responsibilities

In this role, you will have the opportunity to develop course materials and deliver technical training to customers, either in the classroom or on-site. Each day, you will be responsible for post‑training activities such as collecting course feedback, implementing corrective actions to course materials and equipment, and ensuring all documentation is updated. You will also showcase your expertise by guaranteeing excellent customer service and maintaining a high level of customer satisfaction through training delivery.

The work model for the role is: on site

This role is contributing to the Customer Service in the Robotics business in Mississauga, ON.

You will be mainly accountable for:

• Preparing and delivering training courses in classroom or on-site and following up on post- training day activities.
• Developing course material for classroom and on-site training in your own area of responsibility and advising on updates needed in e-learning material.
• Supporting Field Service team and other teams/units, when necessary, using their own expertise in technical support tasks and roles.
• Facilitating in course administration through making arrangements and answering enquiries and proposals for training courses.
• Supporting continuous improvement by proposing enhancements to training courses, methods, and materials

Qualifications for the role

• Proven experience in delivering technical training to customers, technicians, or internal teams (ABB Robots).
• Excellent communication and presentation skills with the ability to explain complex concepts clearly.
• Ability to design and deliver training materials, manuals, and hands‑on exercises.
• Hands-on experience with robot installation, commissioning, troubleshooting, or maintenance
• Bachelor's degree in Engineering, Robotics, Automation, Mechatronics, or a related field.
• Customer-focused mindset with ability to support and guide end-users.
• Experience with virtual training tools, simulators, or digital learning platforms.

Why ABB?

We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger.

At ABB Robotics, you'll be part of a global leader in automation and innovation. We offer a dynamic and inclusive environment where your ideas and leadership make a real impact. You'll work with cutting-edge technologies, visionary teams, and have the opportunity to shape the future of robotics on a global scale.

We empower you to take the lead, share bold ideas, and shape real outcomes. You'll grow through hands-on experience, mentorship, and learning that fits your goals. Here, your work doesn't just matter, it moves things forward. Our benefits? Competitive, comprehensive, and crafted with you in mind.

ABB may utilize Artificial Intelligence (AI)-enabled tools as part of its recruitment and selection processes. These tools are used solely to support and enhance decision-making; final hiring decisions are made by ABB recruitment professionals. ABB is committed to ensuring that all recruitment practices are conducted in a fair, transparent, and non-discriminatory manner, in compliance with applicable laws.

While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $89,400 and $131,120 annually. T his position is a replacement of a current role.

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ABB values the dedication, commitment, and expertise of our employees. As an Employment Equity Employer, we believe in an inclusive and diverse workforce. We are committed to ensuring that our policies and practices align with the Employment Equity Program, aiming for a workforce that is truly representative of the four designated groups:

• Women
• Indigenous peoples
• Members of visible minorities
• Persons with disabilities

ABB is dedicated to providing reasonable accommodation for applicants with disabilities and encourages candidates to self-identify during the application process.