Job Description:

Role Synopsis:

People, Culture & Communication (PC&C) Operations & Advisory (O+A) is an internal global HR shared services organisation, responsible for delivering centralised and standardised HR services for BP from a number of geographical delivery centres as appropriate for BP's footprint. O&A is the first point of contact for P&C related matters; the team are policy and process experts, dedicated to delivering the best customer experience.

The purpose of the Core People Services specialist role is to provide guidance and information to employees, managers and HR on employee process and data changes, across the breadth of the Workday processes. The analyst administers offer & onboarding, employee data changes and handles any associated cases such as work schedule, location, personal data, etc.

Key Accountabilities:

• Understand the relevant procedures and processes for the relevant Businesses, as well as the internal processes.
• Provide support to employee and organisation as and when required and respond to inbound queries.
• Ensure data integrity is maintained during workforce administration processing, following data management processes and procedures
• Deliver record/document image management services according to agreed performance target and statutory legal, fiscal, or regulatory obligations.
• Work closely with other Specialists within O&A in resolving operational issues, understanding processes while ensuring that overall operational objectives are met, ideas shared, and lessons learnt
• Investigate, liaise, and resolve issues involving multiple systems and team members in support of the resolution business escalations.
• Work closely with other regions to identify, raise, and apply continuous improvements to services, ensuring the Standard Operating Procedures are updated and maintained on the relevant site
• Support acceptance testing for O&A technology changes
• Willingness to support ad hoc business and Services & Solutions project work as required

Essential Education:

• Bachelor's degree is preferred or relevant experience
• Minimum of 1-2 years of relevant previous experience

Essential Experience and Job Requirements:

Demonstrates capability in line with the HR Capability Framework, with an equal blend of EQ, IQ and drive.

Technical Capability

• Demonstrated ability to administer HR systems (Workday) and processes efficiently and effectively
• Able to triage and provide basic and advice and support to remote access population and knows when to seek support from senior colleagues
• Strong customer service skills
• Digital fluency - strong systems and computer skills and experience across full spectrum of Office programmes and analytical support tools
• Numeracy & analytical thinking - able to quickly and effectively generate and analyse a range of data to deliver accurate and timely information to advise business decisions
• Risk Management - acts with high level of integrity and respect for data privacy. Takes steps to mitigate against risks in this space and knows when to escalate any concerns.

Business Capability

• Solutions focus - seeks to identify solutions and make improvements to processes which will contribute to the business and enhance ways of working
• Relationship management - Ability to build and maintain relationships with customers. Is building and applying skills in active listening and can communicate effectively (written and verbal)
• Business acumen & customer focus- keeps up to date with internal and external context, seeks to understand the relationship between their activity and the local business drivers. Aware that HR is an enabler of the business and seeks to ensure HR solutions lead to enhanced business

Leadership & EQ Capability

• Is continually enhancing self-awareness and actively seeks input from others on impact and effectiveness
• Excellent personal interpersonal skills - good balance of being proactive and reactive; ability to handle multiple priorities and complete tasks on time
• Applies judgment and common sense- able to use insight and good judgement to inform actions taken and ensure solutions are pragmatic
• Demonstrates the BP V&Bs in every interaction
• Works well independently and as a member of the team, proactively providing support to colleague

At bp, we provide the following environment and benefits to you:

• A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued
• Possibility to join our social communities and networks
• Learning opportunities and other development opportunities to craft your career path
• Life and health insurance, medical care package
• And many other benefits.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment.

Travel Requirement
No travel is expected with this role

Relocation Assistance:
This role is not eligible for relocation

Remote Type:
This position is a hybrid of office/remote working

Skills:
Agility core practices, Agility core practices, Analytical Thinking, Collaboration, Communication, Creativity and Innovation, Customer service delivery excellence, Customer Service Design, Data Management, Decision Making, Developing and implementing strategy, Discovered resource estimation and assurance, Employee and labour relations (Inactive), Extract, Global Perspective, Information Security, Leading transformation, Management Reporting, Managing change, Managing strategic partnerships, Measurement and metrics, Organizational Knowledge, Performance and planning, Problem Solving, Project and programme management {+ 5 more}

Legal Disclaimer:

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.