Job Description

The IT Application Engineer will be primarily responsible for the implementation, management, and optimization of Customer Relationship Management (CRM) systems, acting as the lead and subject matter expert (SME) in this domain. In addition, the role will support the delivery of other enterprise applications as assigned, ensuring successful implementation through strong project management, stakeholder coordination, and technical understanding of integrations and infrastructure. The role requires a professional capable of working across business and IT teams, ensuring that application solutions are effectively delivered, integrated, and aligned with organizational objectives.

Responsibilities

• CRM Leadership (Primary Focus)
• Lead end-to-end CRM implementation, enhancement, and support.
• Act as the primary owner and SME for CRM systems.
• Ensure CRM solutions align with business needs, customer journey, and operational strategy.
• Application Delivery (Secondary Focus)
• Manage and deliver other enterprise application projects as assigned.
• Ensure successful deployment, adoption, and performance of applications.
• Project Management & Delivery
• Take a leading role in project planning, execution, tracking, and reporting.
• Work closely with the IT Project Delivery team to ensure alignment with governance and timelines.
• Manage vendors and system integrators to ensure quality delivery.
• Integration & Technical Understanding
• Coordinate system integrations between CRM and other platforms.
• Maintain strong awareness of integration architecture, APIs, middleware, and infrastructure dependencies.
• Business & Stakeholder Engagement
• Gather and analyze business requirements.
• Translate requirements into functional and technical solutions.
• Testing & Support
• Lead UAT activities and ensure successful go-live.
• Provide post-go-live support and continuous improvement.
• Process Improvement & Training
• Drive process optimization initiatives enabled by CRM and other applications.
• Provide training and knowledge transfer to users.
• Compliance & Governance
• Ensure adherence to IT standards, cybersecurity policies, and operational procedures.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 10-15 years of experience in CRM systems, with proven hands-on implementation in large organizations (mandatory).
• Strong experience in leading CRM platforms.
• Demonstrated ability to manage and deliver application projects end-to-end.
• Strong project management skills with experience working in structured delivery environments.
• Good understanding of system integration concepts (APIs, middleware, data exchange).
• General awareness of IT infrastructure environments (hosting, networking, environments).
• Experience working with vendors and system integrators.
• Strong stakeholder management and communication skills.
• Ability to manage multiple initiatives simultaneously.
• Experience in airport or aviation domain is a plus.

About Us

Hill International, with more than 4,300+ professionals in over 100 offices worldwide, provides program management, project management, construction management, project management oversight, advisory, facilities management, and other consulting services to clients in a variety of market sectors. Engineering News-Record magazine recently ranked Hill as one of the largest program management firms in the world. For more information on Hill, please visit our website at www.hillintl.com .

Hill is exclusively a program, project, and construction management provider, meaning we have one focus as a company: protecting client interests. Free of any potential conflicts, our entire business is geared towards helping clients achieve their desired outcomes. We are dedicated to exceeding expectations throughout the entire construction project lifecycle and adapt to the needs of each assignment to develop tailored approaches and solutions to meet those needs.

Hill is a GISI Consulting Group company, part of the Global Infrastructure Solutions, Inc. (GISI) family of companies. Learn more about GISI Consulting Group at www.gisiconsulting.com .

Hill International is an Equal Opportunity Employer/Veteran/Disabled

Note : This job description is intended to provide an indication of the nature and levels of work, knowledge, skills, abilities and other essential functions to be carried out as part of fulfilling the role mentioned in the job title. Various other duties as required.