At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:
LBL Manager, BL Metals UK

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Opportunity to lead the Service Operations Function within AUPI, focussing on Service Excellence across our Paper & Metals Customers across the UK.

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

What's in it for you?

We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

Your Role and Responsibilities

In this role, you'll help run what runs the world, by taking on meaningful work that drives real impact.

- Work model: remote from Mainland UK

• Lead, manage, and inspire a team of engineering service professionals to deliver efficient, high quality service.
• Develop and implement service strategies that drive business growth and improve customer satisfaction.
• Monitor, analyse, and improve service performance metrics, taking proactive corrective action where required.
• Maximise utilisation and operational effectiveness of the field engineering team.
• Oversee recruitment, onboarding, training, supervision, and ongoing development of team members.
• Conduct performance reviews, coaching, and provide regular feedback to support team growth.
• Foster a collaborative, accountable, customer focused, and inclusive team culture.
• Ensure delivery of all contractual commitments on time and within agreed scope.
• Build and maintain strong relationships with end customers to ensure exceptional service outcomes.
• Manage and resolve customer issues using formal complaint management tools.
• Collaborate effectively with internal stakeholders including Service Account Managers, Coordination & Spares Team, Technical Support (Level 1-4), Field Service Engineers, QHSE, Project Managers, and European Operations teams.
• Identify opportunities to expand service offerings and support proposal development alongside Account Managers and Sales Support.
• Maintain accurate and up to date service documentation, procedures, manuals, and reports.
• Ensure compliance with Health & Safety, QHSE, and quality standards.
• Stay current with new technologies, service offerings, and industry developments.
• Demonstrate ethical leadership aligned with the company's Code of Conduct.
• Travel to customer sites across the UK, with occasional international travel as required.

Qualifications for the Role

• Proven experience managing small to medium sized engineering teams.
• Strong engineering background with the ability to guide and support technical decision making.
• Commercial awareness, including experience identifying and developing new business opportunities.
• Preferably good understanding of QCS, DCS, and Drives systems.
• Solid understanding of the Paper and Metals industries.
• Excellent people management and networking skills with the ability to build strong relationships at all levels.
• Self motivated, flexible, and innovative with a hands on, proactive leadership style.
• Strong verbal and written communication skills.
• Strong IT skills.
• Knowledge of the company's products, services, and operations advantageous.

Benefits

ABB offers a full range of benefits to help you thrive at work and beyond.

• Competitive salary
• 25 days annual leave plus bank holidays
• Competitive contributory pension scheme
• Life assurance
• Flexible benefits scheme (Includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more)
• Internal mobility opportunities, mentorships & access to projects globally
• Employee Assistance Programme
• Generous employee referral scheme
• Company car or cash for car allowance
• Working from home /Flexible working
• Private medical cover
• Generous bonus scheme

For the 5th consecutive year ABB UK has been recognised as a Top Employer in UK. Being certified as a Top Employer showcases an organisation's dedication to a better world of work and exhibits this through excellent HR policies and people practices.

More about us

The Process Industries Division serves the mining, minerals processing, metals, cement, pulp and paper, battery manufacturing, and food and beverage, as well as their associated service industries. The Division brings deep industry domain expertise coupled with the ability to integrate both automation and electrical systems, increase productivity and reduce overall capital and operating costs for customers. For mining, metals and cement customers, solutions include specialized products and services, as well as total production systems. The Division designs, plans, engineers, supplies, installs and commissions integrated electrical and motion systems, including electric equipment, drives, motors, high power rectifiers and equipment for automation and supervisory control within a variety of areas including mineral handling, mining operations, aluminum smelting, hot and cold steel applications and cement production. The offering for the pulp and paper industries includes control systems, quality control systems, drive systems, on-line sensors, actuators and field instruments. Digitalization solutions, including collaborative operations and augmented reality, help improve plant and enterprise productivity, and reduce maintenance and energy costs.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.