At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:
Order Handling Manager

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Your role and responsibilities

In this role, you will have the opportunity to provide customer support, including technical support, order, and payment-related assistance to achieve target levels of service quality, operational efficiency, and customer satisfaction. Each day, you will implement customer support strategy to increase operational excellence and customer satisfaction in the sales process. You will also showcase your expertise by supporting achievement of established targets by overseeing progress and implementing improvement actions as needed.

The work model for the role is: Hybrid #Linkedin_Hybrid

You will be mainly accountable for:

• Focusing on achievement of defined targets, including inventory turn on finished goods, requested on-time delivery, and Net Promoter Score.
• Processing orders by coordinating with Sales, Product Marketing, Logistics, and other internal teams to ensure that customers receive accurate and timely delivery of products.
• Acting as the first port of call for customers' queries and orders and ensuring the resolution of customer issues.
• Supporting in pre-sales or after-sales service by resolving customer issues and ensuring effective and efficient customer communication by utilizing specific commercial communication tools.

Qualifications for the role

• Knowledge of international logistics and shipment processes
• Operational management of ADR shipments, including coordination with suppliers for the preparation and issuance of compliant transport documentation
• Support in managing customs and authorization documentation
• Ability to enter and manage orders with strong attention to data accuracy and timeliness
• Familiarity with ERP systems, particularly SAP, and with data analysis tools such as Microsoft Excel
• Strong focus on regulatory compliance and shipment traceability
• Operational reliability and accountability
• Strong organizational skills and ability to manage priorities effectively
• Cross‑functional collaboration, particularly with Production and Logistics teams; Responsible and detail‑oriented approach, with a strong focus on process accuracy and compliance

Benefits
Locally, you can count on:

• Competitive compensation : Attractive salary packages and performance bonuses.

• Corporate welfare : Access to a wide range of services and personal well-being support.

• Career development : Structured career paths, individual development plans, opportunities for internal mobility, including international roles , technical and managerial training programs, mentoring and access to global learning platforms

• Flexibility and work-life balance : Flexible working hours, hybrid work options, and a strong focus on work-life integration.

• Employee Support: free services like psychological help, wellness coaching, and emotional support for employees and their families.

• Parental Leave: at least 12 weeks of fully paid leave for primary caregivers and 4 weeks for secondary caregivers, promoting DEI values.

• Meal allowance : Access to canteen or ticket restaurant is provided to support daily lunch expenses

More about us:

ABB's Process Automation business area enables customers to operate some of the world's largest and most complex industrial infrastructures, helping them outrun - leaner and cleaner.

We offer a broad range of automation, electrification and digital solutions for process, hybrid and maritime industries, including industry-specific integrated control and software as well as measurement and analytics solutions and services

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.