Job Description:

Accountabilities -

• Take the lead to manage resolution of major incidents impacting bp
• Take responsibility for investigation, diagnosis and resolution of major incidents
• Ensure progress assessment on major incidents, making appropriate interventions, directing and facilitating resolution activity. Ensuring appropriate escalation within resolution teams and service management at their discretion during a major incident
• Manage the quality of communications to stakeholders ensuring that major incident communications are relevant, concise and timely.
• Collaborate with Service Management teams to ensure that incidents, problems and changes are defined & understood to enable faster response to incidents.
• Ensure adherence to major incident management process, accurate reflection of actions of major incident and problem records, and that changes to Configuration Items are recorded
• Work as part of the Major Incident Management team to ensure team performance
• Conduct the Problem calls once Major Incident is restored to identify RCA, improvement actions and permanent fix.
• Engage proactively to look for repeated patterns, conducts deeper analytics to identify vulnerable areas
• Manage the Service Performance and relevant reporting activities related to the services/products offered and help advance bp's technology-related transformation drawing meaningful insights from data and supporting innovation and delivery of iterative solutions.
• Protect, evolve, innovate, enhance and optimize the services managed, the products offered and the overall customer experience.
• Participate in the capacity as a citizen developer to develop no-code, low-code digital product to drive service automation in support of bp's digitalization journey.
• Contribute to community knowledge sharing and drive a culture of continuous improvement within your team.
• Build awareness of internal and external technology developments; manage the delivery of process and system improvements

Education -

• Bachelor's (or higher) degree, ideally in Computer Science, MIS/IT, Mathematics or a hard science

Key capabilities including mindset/values and behaviors/leadership expectations:

Essential experience and Job requirements

Years of experience: 6 to 10 years, with a minimum of 5 to 7 years of relevant experience

Experience operating within a business-critical and regulated environment

Required Criteria

• ITIL Core Process
• Specialized in Major Incident Management, Problem Management, Change Management, Crisis & Continuity
• Service Design
• Business Risk Management
• Business Process Improvement
• Requirements Definition & Management
• Compliance and regulated environments

Preferred Criteria

• Agile team (Scrum / Kanban)
• Dev ops / site reliability engineering
• Information Security
• Application Support
• Performance Management
• Service Level Management
• Operational Support
• Customer Service Support
• ServiceNow development experience will be an advantage

Key Behaviours

• Empathetic: Cares about our people, our community and our planet
• Curious: Seeks to explore and excel
• Creative: Imagines the extraordinary
• Inclusive: Brings out the best in each other

Why join bp

Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner! At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly.

Disclaimer

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Even though the job is advertised as full time, please contact the hiring manager or the recruiter as flexible working arrangements may be considered.

Travel Requirement
Up to 10% travel should be expected with this role

Relocation Assistance:
This role is eligible for relocation within country

Remote Type:
This position is a hybrid of office/remote working

Skills:
Incident Management, ITIL Management

Legal Disclaimer:

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.