At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:
IS Service Owner for GCM

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Your role and responsibilities:

Accountable for delivering and orchestrating the delivery of IS service line operations activities. Coordinates with and supervises internal and/or external third-party supplier resources for the effective delivery and operational performance of the services in scope, ensuring continuous improvement and compliance.

The work model for the role is: #LI_hybrid (3 days office / 2 days remote)

This role is contributing to the Finance Technology.

You will be mainly accountable for:

• Builds IS domain service operation activities in cooperation with IS Service Owners and IS Solution Architects.
• Maps business process demand to existing or new IS services, providing and helping with the new demands and projects in collaboration with IS Service Owners.
• Integrates operations and build activities (DevOps scope) in collaboration with the build team.
• Reviews Service Level Agreements (SLAs) and corresponding service monitoring and controlling metrics to identify rightsizing opportunities.
• Plays an active role in defining new contracts with vendors for the operational activities, service levels, and SLAs.
• Accountable for fulfilling the service requests in the agreed SLAs and collaborating with IS Service Owner to define the domain service catalog.
• Defines (in close collaboration) the level of monitoring, type of monitoring and assures all consumer interaction points lifecycle experience are under control and proper support is provided.
• Collaborates, defines, optimises, and reviews incident management, problem management, service requests, and all processes related to domain service delivery and operation.
• Dedicates resources to monitor problem volumes, Root Cause Analysis (RCA) quality, solution timelines, and follows up on potential improvement opportunities.
• Responsible for ensuring service availability and performance are properly monitored at a sufficient level in case of a disaster.
• Records and reports the change of state in case of an event and responds adequately.
• Responsible for creating and keeping up to date the Configuration Management Database (CMDB) and ensuring the availability of the information related to service configuration and the Configuration Items (CI).
• Responsible for the day-to-day execution of IS domain service operation delivery, escalation, and relationship management.
• Responsible for ensuring service restoration (within the agreed SLA), business impact analysis, and prioritisation in incident management.
• Supports major incident and critical situation resolution by finding the root cause of incidents (through known errors and root cause analysis), defining workarounds, and following up on fixing root causes (by planning problem resolution and change implementation).
• Supports the Application Owner and business to understand and document the flow of information through the business processes and IT systems; this includes all the stages from the data entering a system to its transformation into a report.
• Ensures the Service Desk organisation is properly informed and trained to route requests and incidents correctly.
• Executes the IS domain service delivery utilising the internal IS delivery units, IS Operations team members, and/or external third-party IS service suppliers in a "core and flex model," as advised.
• Oversees any process related to third-party and internal IS supply for domain service delivery and operation.
• Manages relationships with third-party suppliers and local experts to resolve issues, provides updates, and collects feedback from relevant stakeholders.
• Reviews periodically the performance of the operation teams, the quality of the deliverables, and the stakeholders' as well as end-user satisfaction.
• Assesses the ideas for efficiency improvement and value addition and decides based on their technological, financial, and functional feasibilities.

Qualifications for the role:

• Bachelor's or Master's degree in Information Systems, Computer Science, Finance, Business Administration, or a related field.
• At least 5 years of relevant experience in IS application management, SAP functional consulting, or a similar role within a IS Finance/Treasury domain.
• At least 8 years of overall experience in Treasury delivery organisations, with a focus on operational activity.
• Solid knowledge of SAP Finance modules, with particular expertise in SAP Cash Management (BAM/APM/IHC)
• Proven understanding of custom-built application operations (at least in a contributing or supporting role).
• Understanding of banking processes: SWIFT communication, bank account management, payment flows, intercompany settlements, and liquidity management.
• Familiarity with SAP S/4HANA and CFIN (Central Finance) integration landscape is an asset.
• Strong ability to translate complex business requirements into IT solutions; experience writing functional specifications and working with SAP configuration teams.
• Understanding of compliance requirements is a strong plus.
  Certifications required - ITIL V4 foundation
• Certifications preferred- CFIN/SAP technology specific certifications, IT compliance-relevant certification
• Strong problem-solving mindset with the ability to handle critical incidents calmly and efficiently.
• Experience in a global, multicultural work environment is preferred.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.