At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:
Service Manager

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Your role and responsibilities

In this role, you will have the opportunity to lead contract management services for local business/product group/country, adhering to directives, instructions, and procedures. Each day, you will ensure execution of contract management activities in line with the contract management framework. You will also showcase your expertise by supporting the creation, review, and implementation of the overall service start.

The work model for the role is: #LI-Hybrid

This role is contributing to the Electrification Services division in CDMX.

You will be mainly accountable for:

• Ensuring that service agreement commitments are in line with customer expectations.
• Working with the customer (while on-site) to identify opportunities for improving the customers operations and eliminating pain points.
• Supporting preparation of tenders through providing input on possible service selection to meet customer requirements, in accordance with the operational capabilities of the respective service unit.
• Driving team and process performance for contract services, providing feedback on Key Performance Indicators (KPI) achievements and routing customer feedback effectively.
• Supporting Project Managers during change orders negotiations when required

Qualifications for the role

• Bachelors degree in Engineering, Lawyer or similar.
• 5+ Years Experience in managing and negotiating service contracts with customers ensuring alignment to SLA.
• Knowledge of Electrification Industry required (Services in LV and MV preferred)
• Use of ERP SAP System experience
• Advanced English
• Open to travel 30% national

Benefits

We also offer our employees the following benefits:

• Life Insurance
• Retirement plan
• Accident Insurance
• Wellbeing program
• Dental insurance
• Flex days
• Development platforms: Spark, Harvard Manager Mentor and English Learning EF English Live School (EF)

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.