At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:
IS Global Know & Proactive Support Mgr

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Your role and responsibilities

In this role, you will have the opportunity to support the organization's vision and strategic direction. Each day, you will define, manage, and monitor processes to meet requirements for Information Systems (IS) services by planning, measuring, and improving all aspects of IS services. You will also showcase your expertise by being a key resource, a definitive source of knowledge processes, to contribute to enhancing organizational effectiveness.

The work model for the role is: #Li-hybrid

This role is contributing to the IS Global Knowledge & Proactive Support Main stakeholders are Consumer Experience Managers, Business IS, Corporate IS, and external suppliers.

You will be mainly accountable for:

• Managing and transitioning global knowledge management processes to the ABB IS operating model, ensuring adherence to best practices and organizational standards
• Building and maintaining a high-quality knowledge base to support self-help initiatives and reduce service desk dependency
• Monitoring knowledge management effectiveness through usage metrics, self-help rates, and user experience assessments
• Fostering collaboration with internal stakeholders and external suppliers to ensure continuous access to both tacit and explicit knowledge

Our team dynamics

You will join a dynamic, high-performing team committed to Consumer Experience excellence, where you will thrive and drive continuous improvement across a 150,000+ user base globally.

Qualifications for the role

• 7+ years of relevant IT service management experience, with at least 2 years specifically managing knowledge management initiatives
• Advanced expertise in ITIL, Lean methodologies, and service management frameworks, including knowledge management, incident, and problem management processes
• Strong passion for enhancing Consumer Experience and commitment to stakeholder engagement across internal domains and external suppliers
• Demonstrated leadership and communication skills with proven ability to manage diverse, global stakeholder landscapes
• Bachelor's degree in Computer Science or related field (Master's degree preferred)
• Proficiency in ITIL certification
• Fluent in English; additional language skills beneficial

What's in it for you?

• Global career development opportunities within ABB's strategic IS function
• Exposure to cutting-edge knowledge management practices and service operation excellence
• Leadership opportunity to directly impact organizational productivity and employee satisfaction

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.