Job Description

Overview

We are seeking a Traffic Management Specialist at the Traffic Operations Center based out of Grand Rapids, MI. This role will be full-time and involves managing traffic congestion, planned events, and unplanned incidents in a Traffic Operations Center and providing data entry and QA/QC for information in the State DOT Advanced Traffic Management System (ATMS). The Traffic Management Center is a 24/7 facility, interested candidates must have flexibility to work various shifts and on holidays and weekends.

Candidates interested must be able to work any shift (first, second or third) The training will take between 6 to 8 weeks to be completed, and it will be administered during the first and second shifts between the hours of 6:00am-8:00pm.

Your role

• Tracks identified incident in software, notifies appropriate personnel, and provides additional responses as required.
• Actively implements traffic management through the use of software to relieve congestion.
• Activates alerts to public for construction events, Amber Alerts and incidents as appropriate.
• Receives and responds to emails and phone calls or redirects to appropriate staff as necessary.
• Coordinates with other agencies and law enforcement.
• Researches, identifies and reviews planned construction, maintenance, and special events and activities as required.
• Assists with data collection to include in monthly reports, incident reports and any other reports that are requested.
• Other assignments as the Supervisor may deem necessary from time to time.

About you

• High school diploma (or equivalent)
• Related experience in dispatch center, call center or comparable relevant experience is preferred.
• Must pass a pre-employment drug screen and criminal background check.
• Physically able to work in an office environment performing various functions including computer work, answering phones and sitting for long periods of time.
• Strong attention to detail.
• Ability to work in stressful situations with a team.
• Ability to work varying schedules to meet the needs of a 24/7/365 operations center.
• Proficient skills working with Microsoft office suite programs (Word, Excel and Outlook)
• Ability to communicate clearly both verbally and in writing.
• Geographic knowledge of the freeway and arterial roadways in the region preferred.

Rewards & benefits

At AtkinsRéalis, our values-Safety, Integrity, Collaboration, Innovation, and Excellence-are more than just words. They are the foundation of who we are and how we work. These principles shape our culture, guide our decisions, and inspire us to create an environment where every team member feels empowered to grow, succeed, and make a meaningful impact.

Depending on your employment status, AtkinsRéalis benefits may include medical, dental, vision, company-paid life and short- and long-term disability benefits, employer-matched 401(k) with 100% vesting, employee stock purchase plan, Paid Time Off, leaves of absences options, flexible work options, recognition and employee satisfaction programs, employee assistance program, and voluntary benefits. You can review our comprehensive benefits page here.

About AtkinsRéalis

We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.

Find out more.

Additional information

Expected compensation is $19.50 hourly depending on skills, experience, and geographical location.

Are you ready to expand your career with us? Apply today and help us shape something extraordinary.

AtkinsRéalis is an equal opportunity, Drug-Free employer EOE/Veteran/Disability

Please review AtkinsRéalis' Equal Opportunity Statement here.

AtkinsRéalis cares about your privacy and is committed to protecting your privacy. Please consult our Privacy Notice on our Careers site to know more about how we collect, use and transfer your Personal Data. By submitting your personal information to AtkinsRéalis, you confirm that you have read and accept our Privacy Notice.

Note to staffing and direct hire agencies:

In the event a recruiter or agency who is not on our preferred supplier list submits a resume/candidate to anyone in the company, AtkinsRéalis family of companies, we explicitly reserve the right to recruit and hire the candidate(s) at our discretion and without any financial obligation to the recruiter or agency. https://careers.atkinsrealis.com/recruitment-agencies

Worker Type

Employee

Job Type

Regular

At AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.