Within the Network & Cybersecurity Services (NCS) division of GBS IT, the Network And Connectivity (NAC) department is composed of the SDM Team, the Expertise Team and the Network Operating Center (NOC) team.

The NOC serves as the operational hub for our Network and Security infrastructures. Our mission is to ensure performance and security across all network and security infrastructures, whether they are in data centers, the cloud, or remote sites (examples: 'Highway to Cloud' interconnection infrastructures in AWS/Azure, Cloud Proxy and VPN services with 'Zscaler,' Software-Defined WAN, LAN, and Wi-Fi services, etc.).

The NOC, consisting of over 40 professionals, is structured into two distinct yet complementary teams:

• NOC Back Office: This team of technical experts focuses on the day-to-day operation of services.
• NOC Front Office: This team provides crucial support to the Back Office, focusing on industrialization, process management, and operational oversight of infrastructure and managed services.

The ideal candidate:

Network & Security Monitoring Engineer with a first professional experience during one or two years, familiar with monitoring tools and ticketing systems (ITSM).︀︀︅︉︌︉︍︎ ︉︉︅️ ︁︁️︀ ︈︆︅︆ ︍︎︀︆︈︈︁︉︅︌︃︄

You bring the skills you have developed to the team and are eager to expand your competencies across other technologies.

• Basic knowledge of networks' fundamentals (IP addressing, routing, difference between network devices)
• Monitoring tool usage (Spectrum, Cacti, Syslog...)
• Ticketing Systems (Service Now...)
• Cisco LAN, Wifi, basic operations
• DNS, DHCP basic operations
• ITIL standards
• English and French fluent

Main Responsibilities:

Incident Management :

• Catch & dispatch incidents : Improve quality of information required in incident tickets received from other services (Service Desk and Global Coordination Center) : needed information, check priority level (impact and urgency), check the impacted service/customer and work with the monitoring team to improve quality of the data in incident tickets ; assign the ticket to the right L2 Back office Engineer
• Link multiple incident together when a common root cause can be identified
• Perform the first technical analysis of devices' status and launch first actions regarding on-site checks with local contacts when necessary (device unreachable)
• Create incident in providers' portal when necessary (mainly regarding telco providers' link)
• Permanently check the monitoring tools to ensure that every critical alarm is linked to an active incident ticket
• Create new incident ticket when necessary (detection with monitoring tools or customer's direct request)
• Escalate / assign tickets towards Level 2 Back office Engineer or Level 3 Back office Engineer of the NOC when necessary
• Work with the network tooling team to improve monitoring quality

Change Management :

• Manage "maintenance status" is our monitoring tool during changes' implementation
• Implement basic and simple changes based on a Standard Operation Procedure (SOP)
• Assign any other request to Level 2 Back office Engineer or Level 3 Back office Engineer of the NOC when necessary

Other information :

Location : Bucharest

Occasional travel may be required.

Working shift:

Week days: 2 Shifts of 8 hours 365 days/year

• Coverage required from 8:00 am -5:30pm Romania time (7:00 am-4:30 CET), with individual shifts of 8 hours per day
• Night shift 1 Am-09 AM Romania Time
• Week-end and Mexico Bank holidays: 3 shift of 8 hours.

Each member need to start 15 min before and finish 15 min after his shift due the overlapping with colleagues to exchange on incident follow-up

The Network & Security Monitoring Engineer is permanently working in an office with a large display wall where our monitoring tools are showing the real-time status of the network. For that reason, no work from remote location is allowed.

It is mandatory to have permanently one person minimum, on-site, per shift.

Benefits:

• Private health insurance for you and your family;
• Opportunities for ongoing personal and professional development;
• Meal tickets;
• Work-life balance;
• Annual extended holiday entitlement, depending on the length of employment;

Only candidates selected for interviews will be contacted.

If you decide to send us your personal information in order to apply for this position, please be aware of our job candidate GDPR Data Privacy Notice: https://www.engie.ro/wp-content/uploads/2022/09/ER_Nota-de-informare-Candidati.pdf,

Why We Care:

At ENGIE, we believe that every talent has a role to play in accelerating the energy transition. We make a difference and provide a fulfilling professional experience. Accept interesting challenges and build a career that reflects who you are. Join us and be part of this century's adventure!

ENGIE is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We encourage applications from all qualified candidates, regardless of origin, age, gender, sexual orientation, gender identity, religion, disability, or any other protected status under the law.

Business Unit: GBS

Division: GBS Europe - Romania

Legal Entity: ENGIE GBS ROMANIA SRL

Professional Experience: Skilled ( >3 experience <15 years)

Education Level: Bachelor's Degree

Company Name: ENGIE GBS Romania