JOB DESCRIPTION

Job Summary

As an Inside Sales Coordinator, you'll be at the center of customer engagement-supporting sales teams, building strong client relationships, and ensuring seamless order fulfilment. Use existing programs in place to communicate sales information as well as adapt to new programs and tools used by NOV and customers. Collaborate with Account Managers, Engineering, Supply Chain and Planning to offer comprehensive information to customers. Focus on delivering superior customer service to existing customer base as well as new customers. This role is perfect for someone who thrives on details, collaboration, and delivering exceptional service while leveraging the latest digital tools. Some travel required to visit Batam manufacturing facility 2-4-day trips annually.

Primary Duties & Responsibilities

• Serve as a trusted partner to customers by preparing processing sales orders and providing timely order updates from receipt to fullfillment.
• Compare customer purchase orders to orders entered insuring that all specifications and terms and conditions of the order are met.
• Verify that Purchase Orders meet NOV XL Systems Delivery Terms, Financial Terms and other commercial requirements.
• Work with Product Engineering and Marketing to ensure Technical Requirements are met to complete quotations.
• Provide clear, proactive communication to customers and internal teams regarding pricing, delivery timelines, and order status.
• Apply math and problem-solving skills to calculate pricing, discounts, and delivery timelines with accuracy.
• Navigate customer portals for bids, track opportunities, and maintain complete and accurate records.
• Advise and discuss customer communications with account representatives.
• Generate reports to support sales insights, forecasting, and decision-making.
• Communicate with Planning & Scheduling Departments on current and potential orders to maintain order accuracy and on-time delivery.
• Validate and list applicable customer purchase order details on sales orders so invoice has all required details for expedient payment.
• Contribute to a culture of continuous improvement by suggesting process enhancements and embracing new technologies.
• Carry out responsibilities in accordance with established organizational policies and procedures, regulatory requirements, and applicable laws.
• Travel as required
• Additional duties as assigned by the Inside Sales Manager

Education & Experience Qualifications

• High School diploma and/or equivalent
• Solid math and analytical skills for pricing, reporting, and order accuracy.
• Experience in Inside Sales a plus
• Proficiency in Microsoft 365, Outlook, SharePoint, OneDrive
• Experience with Excel (formulas, pivot tables) or similar tools to manage sales data.
• Comfortable working with numbers, data, and spreadsheets to support sales accuracy and reporting.
• SyteLine and Microsoft Dynamics CRM experience is desirable.
• Incorporate NOV approved AI or ChatGPT for business processes
• Knowledge of relevant oil and gas products preferred
• Positive attitude, detail & service-oriented, self-motivated, and willing to receive direction.

ABOUT US

Every day, the oil and gas industry's best minds put more than 150 years of experience to work to help our customers achieve lasting success.

We Power the Industry that Powers the World

Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success-now and in the future.

Global Family

We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.

Purposeful Innovation

Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.

Service Above All

This drives us to anticipate our customers' needs and work with them to deliver the finest products and services on time and on budget.