Detailed job description and main responsibilities

For a full list of roles and responsibilities please see the attached Job Description and Person Specification .

The post holder will be a key member of the Patient Safety Team leading the delivery of incident review and management and the associated administrative processes and procedures. The post holder will be expected to speak directly to patients and relatives and to other healthcare providers and external agencies as required. They will ensure that the statutory duty of candour requirement is met. The post holder will support the site safety huddle and Incident Review Group (IRG) and provide guidance and advice on Patient Safety learning responses in line with PSIRF. The post holder will manage the patient safety support officers and ensure all administrative duties are carried out efficiently and to the highest professional standards.

Person specification

Qualifications

Essential criteria

• Educated to degree level, or equivalent experience

Experience

Essential criteria

• experience of leading and managing an administrative team.
• Demonstrable evidence of having developed and delivered on a wide range of administrative functions
• Experience of staff management and training in administrative tasks and processes.
• Previous experience of working with patients or public
• Demonstrable experience in report writing
• Demonstrable evidence in the use of a range of IT
• Experience of multi professional working and liaison
• Experience of supporting the implementation of systems and processes to monitor, measure and provide assurance

Desirable criteria

• Experience of working with and applying the principles of PSIRF in all aspects of Patient Safety
• Experience of NHS systems

Skills and Knowledge

Essential criteria

• Demonstrated ability to analyse, synthesise and interpret complex qualitative and quantitative data from diverse sources, and to report findings clearly and effectively
• Systematic approach to work
• Excellent interpersonal skills
• Excellent communication skills, both written and verbal
• Keyboard and competent IT skills, including Excel, Word. PowerPoint and Outlook
• Ability to work autonomously and as a member of a team
• Able to manage difficult and distressing situations effectively.
• Ability to prioritise work and time-manage multiple tasks to achieve agreed objectives
• Ability to demonstrate attention to detail
• Good understanding of the importance of record keeping and providing audit trails

Desirable criteria

• Basic statistical analysis skills

New colleagues can look forward to a warm welcome here at Tameside & Glossop Integrated Care NHS Foundation Trust.

For our agenda for change staff, we offer a competitive benefits package with regular pay awards, annual leave of 27 days increasing to 33 days after 10 years and access to a competitive Pension Scheme to which both you and the Trust contribute. These terms and conditions are not applicable for Non-Executive positions.

Alongside this there are extensive training development opportunities with paid mandatory training, a protected training budget for staff and support for flexible working. We have an on-site Occupational Health Service to support you at work and have fast track access to physio, counselling and complimentary therapies.

At Tameside and Glossop Integrated Care NHS Foundation Trust, we welcome applications from all candidates.

At the Trust we always adhere to the UK Visas and Immigration rules pertaining to right to work; candidates who do not hold UK or Republic of Ireland (RoI) citizenship are required to obtain a Certificate of Sponsorship (CoS) to be eligible to apply for either a Health and Care visa or Skilled Worker visa which allows them to work in the UK, unless they have eligibility to work in the UK via another route.

To avoid disappointment, candidates wishing to apply for a role at the Trust who do not hold UK or Republic of Ireland citizenship and who would require a CoS from an employer, should carry out a self-assessment process to identify the likelihood of obtaining CoS by visiting Work in the UK.

Use of Artificial Intelligence (AI)
If you choose to use AI when writing a job application, it is essential to personalise the content-particularly the supporting statement. AI cannot fully understand the specific context or requirements of a role and may generate inaccurate or misleading information. Over-reliance on AI can reduce an applicant's chances of success, as it cannot effectively demonstrate how individual knowledge, experience, and skills meet the job criteria. Applicants should ensure their statements reflect a personal voice and avoid a generic or robotic tone.
Please note that we monitor the use of AI in applications. Applicants who use AI are required to declare this as part of the application process.

Ordinarily, we accept online job applications only, however, as a part of reasonable adjustments, to meet different needs and requirements and ensure that applicants are able to give their best throughout the recruitment process, consideration will be given to a paper-based application, if requested. Please enquire with recruitment@tgh.nhs.uk or pick up an application template in person from our office.

Further details regarding the post can be obtained by contacting a Recruiting Manager as per contact details below.

How do you hear back from us?

We communicate via our trac.system account (@recruit.trac.jobs), please ensure that you regularly check your emails including junk/spam inbox, as your email provider's security settings may not recognise the sender as safe.

The Trust is committed to making a difference to the environment. Our "Save Planet Tameside & Glossop" strategy means that we work towards protecting our natural environment and "green" workplace practices at all times.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

The vacancy may close early if it attracts a high number of applications. Please complete and submit your application in good time to avoid disappointment.
Documents to download

• Patient Safety Support Officer role and person spec (PDF, 192.6KB)
• Candidate Pack (PDF, 343.6KB)
• Hospital Floor Plan (PDF, 50.9KB)
• Hospital Site Map (JPG, 160.9KB)