Context & Environment

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Activities

Compliance, Quality & Risk

• Ensure compliance with local rules and regulations, and the Company's Code of Conduct, HSEQ, and HACCP requirements.
• Implement mechanisms to maintain compliance across all sites and reduce operational risks.

SFS Strategy, Brand & Growth

• Define and execute SFS roadmap to realise high turnover growth and strengthen Bonjour brand positioning.
• Shape future store layouts, shop/café concepts, and customer experience.
• Build a strong and differentiated SFS brand, ensuring consistent identity, service standards, and customer perception.
• Lead high - impact marketing and promotional campaigns to increase traffic, conversion, basket size, customer engagement and loyalty
• Identify and scale new revenue streams.

Commercial & Operational Excellence

• Ensure effective category management across shop and café
• Improve profitability through product/menu innovation, margin management, and disciplined cost controls.
• Implement standard operating procedures ensuring service quality, food safety, operational consistency, and customer satisfaction across stations.
• Driven network performance

Team & Capability Building

• Develop the SFS team to strengthen functional capabilities.
• Develop training and professionalization programs to raise operational and service standards.
• Foster a culture of accountability, innovation, and continuous improvement.

Partner & Dealer Management

• Strengthen supplier, service-provider, and strategic partnerships to enhance offers and commercial terms.
• Engage dealers to ensure effective execution and improvements in store performance.
• Engage dealers to drive mindset change towards higher emphasis on non-fuel business and performance.

Candidate Profile

Educational background : Bachelor's or equivalent level

Experience: 10+ years in retail, convenience store, or FMCG leadership roles, with proven P&L responsibility.

Technical Knowledge :

• Strong leadership and team management
• Negotiation & partnership management
• Retail operations
• Strong P&L ownership and business analytics skills
• Deep knowledge of modern trade, convenience retail, and/or foodservice operations

Soft Skill:

• Strategic thinking with hands - on execution capability
• Self-starter and driven, able to take initiatives towards continual improvement, and capture opportunities
• Adaptability to thrive in a complex business environment and social culture
• Interpersonal skills to build relationships and work with partners with diverse backgrounds, experiences, abilities and interests.
• Team player, ability to engage the teams and drive collective success
• Entrepreneurial, innovative mindset

Knowledge: Market knowledge, Consumer preferences, Retail business models and considerations.

Language: Proficient in English, Khmer is a strong advantage

Additional Information

TotalEnergies values diversity, promotes individual growth and offers equal opportunity careers.

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