At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:
Service Operations Manager

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We are looking for an experienced candidate to join our Service team in Brno for the role of Business Process Owner.

We are seeking a person with strong technical and process-oriented thinking who will connect SAP, service tools, and data into functional end-to-end processes and take responsibility for their long-term development, efficiency, and customer value.

The work model for the role is: onsite

This role is contributing to the ELSE division.

Your Role and Responsibilities:

• Design, development, and optimization of end-to-end processes in the areas of Service, Execution, Planning, and Reporting
• Translating business requirements into IT solutions (primarily SAP and service-related tools)
• Process analysis and improvement with a focus on efficiency, scalability, and customer value
• Cross-functional collaboration across business, IT, and key users, including stakeholder leadership
• Preparation of requirements for internal and external IT partners
• Supporting change implementation and ensuring user adoption

Qualifications for the Role:

• Experience in a role at the interface between business and IT, with the ability to translate needs into functional specifications
• Advanced knowledge of SAP (ERP / S/4HANA) and experience with processes in a manufacturing, logistics, or ETO organization
• Strong technical and analytical mindset, with an understanding of data and data flows
• Experience with process optimization and continuous improvement
• Ability to independently manage change from design through implementation
• Strong communication skills and the ability to collaborate across the organization
• Advantage: experience with reporting tools (e.g. Power BI)
• Fluent communication skills in both Czech and English

Benefits:

• Flexible working hours
• Option to work from home (Home Office) with a financial contribution
• Annual financial bonus
• 25 days of vacation
• Annual salary review
• Opportunity for further career growth in the Czech Republic and worldwide
• MultiSport card
• Meal allowance
• Contribution to the benefits portal (2-3% of monthly salary)
• Referral bonus for recommending a new employee
• Opportunity for education - internal/external professional courses, language courses, and conferences
• Company events (Christmas party, team buildings, family days, and more)
• Assistance line - professional psychological counseling
• Additional leave for extraordinary life events and support for expectant parents
• Accident insurance
• Discounts on ABB electrical installation materials
• Discounts with our partners (electronics, gastronomy, car purchases, train travel, etc.)

More about us

ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division's extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.