Job Description Summary

Responsible for delivering ERP service support nationally collaborating with operational teams and Service owners. This role is responsible for enhancing the user experience by continuously improving the service and experience.

Job Description

Company Overview:

Working at GE Aerospace means you are bringing your unique perspective, innovative spirit, drive, and curiosity to a collaborative and diverse team working to advance aerospace for future generations. If you have ideas, we will listen. Join us and see your ideas take flight!

Site Overview:

GE Aerospace in Australia, has sites in Brisbane, Newcastle, Richmond, Bundamba, and Matraville. Since 2005, we've driven innovation and supported avionics, propeller, and power systems across a diverse range of aircraft platforms for our customers. At our Brisbane facility, you'll work with highly skilled technicians on cutting-edge technology for civilian and military aircraft. We are committed to developing early career talent through student-focused programs and fostering a culture of respect and community support. Be part of a team that values giving back and making a difference in the aerospace industry.

Role Overview:

We are seeking a Software Engineer to support and enhance a legacy ERP application that underpins critical business operations. This role is hands-on, office-based, and highly collaborative, working closely with operations teams, business users, and IT to ensure the ERP platform remains stable, secure, and fit for purpose while we gradually modernise surrounding systems.

You will be the go-to person for day-to-day ERP support, incident resolution, minor enhancements, and technical troubleshooting across an older technology stack. This is an excellent opportunity for someone who enjoys solving complex problems, understanding how systems really work end-to-end, and building strong relationships with users.

Key Responsibilities

Application Support & Operations

• Own the day-to-day operational support of the legacy ERP application
• Monitor system health, performance, and scheduled jobs/batches
• Investigate and resolve application incidents, errors, and service interruptions
• Perform root cause analysis and implement long-term fixes

User & Business Support

• Act as primary contact for ERP user queries, issues, and "how do I?" questions
• Triage, prioritise, and resolve support tickets within agreed SLAs
• Document and communicate workarounds and solutions in a user-friendly way
• Conduct ad-hoc user training and knowledge-sharing sessions

Maintenance & Enhancements

• Implement configuration changes, small enhancements, and bug fixes
• Support data maintenance activities (data corrections, reconciliations, imports/exports)
• Assist with periodic upgrades, patches, and security updates where applicable
• Maintain and improve scripts, batch jobs, and integrations with surrounding systems

Collaboration & Stakeholder Management

• Work closely with operations, finance, supply chain and other business teams using the ERP
• Support the infrastructure, database, and network to resolve cross-domain issues
• Collaborate with external vendors or support partners (where applicable)

Governance, Documentation & Continuous Improvement

• Maintain clear technical and operational documentation, Standard Work (SOPs)
• Document known issues, FAQs, and support processes in a structured way
• Identify opportunities to stabilise and streamline ERP-related processes
• Contribute to risk, security, and compliance activities related to the ERP

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a STEM-related discipline

Eligibility

• Australian citizen (required for security and compliance reasons)
• Able and willing to work onsite 5 days per week

Technical Skills

• Experience supporting business-critical applications, ideally ERP or similar (finance, supply chain, manufacturing, HR, etc.)
• Comfort working with older/legacy technology stacks, such as one or more of: on-premises client-server systems, older relational databases, legacy integration tools, batch processing frameworks, or older programming languages (e.g. VB, 4GLs - depending on your stack)
• Strong skills in SQL for troubleshooting, data analysis, and data corrections
• Familiarity with Windows and/or Unix/Linux servers, logs, and basic system administration concepts
• Understanding of application operations, incident management, and change management processes
• Experience in web coding HTML, CSS, JavaScript
• Experience in web frameworks React, Vue

Soft Skills

• Strong problem-solving mindset and attention to detail
• Excellent communication skills, able to translate technical issues for non-technical users
• Proven ability to build relationships and work effectively with operations and business users
• Comfortable working with ambiguity in older systems with limited documentation
• Ownership mentality with a focus on reliability, stability, and user experience

Preferred Qualifications:

• Experience working with an ERP platform, especially older COTS applications
• Exposure to ITIL-aligned support processes (incident, problem, change management)
• Experience participating in migration or modernisation projects from legacy systems
• Experience creating runbooks, SOPs, and training materials for application support

What We Offer

• The opportunity to own and stabilise a critical legacy ERP application that the business relies on every day
• Close collaboration with operations and business users, with visible impact on day-to-day outcomes
• A supportive environment for continuous learning, especially in understanding complex, real-world systems
• Potential to be involved in modernisation initiatives and future-state platform planning

If you are a technically curious, user-focused engineer who enjoys making complex legacy systems run smoothly and reliably, we'd like to hear from you.

At GE Aerospace, we have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen. Here, you will have the opportunity to work on really cool things with really smart and collaborative people. Together, we will mobilize a new era of growth in aerospace and defense. Where others stop, we accelerate.

Additional Information

Relocation Assistance Provided: No