Job Details

Quality & Safety Officer - Adult Social Care

Salary: Grade 9, SCP 28 - 31 (£39,152 - £41,771 subject to pro-rata)
Contract: Permanent, 24 hours per week
Location: 3-5 St James with hybrid working typically 3 days office based and agile working policy applies

Join Us in Shaping the Future of Adult Social Care in Dudley

Dudley Adult Social Care has a CQC rating of Good. The Commissioning Team is seeking two Quality and Safety Officers to help drive forward our ambitions for a sustainable, high-quality social care market, to ensure that the quality of Social Care Services provided to the citizens of Dudley are appropriate, safe and consistent and that the terms and conditions of the Council's contracts are being upheld. This will be done by working directly with providers of services to facilitate development in a way that responds to the needs of Dudley citizens as communicated through Directorate's Adult Social Care Market Position statement and shaping plan.

This will be done by monitoring and inspecting as necessary all aspects of contract compliance in relation to Contracts/Agreements issued by the Directorate of Adult Social Care to providers of services. Contributing via the monitoring process relevant information for the consistent operation of the commissioning cycle. Supporting all aspects of the work of the Commissioning Officers and Commissioning team including bespoke projects.

We're passionate about ensuring positive outcomes for people who rely on Adult Social Care. If you share this commitment and want to make a genuine impact, we'd love to hear from you.

About the Role

As a Quality & Safety Officer, you will:

• Provide monitoring and oversight of commissioned services, ensuring compliance with contractual and commissioning requirements.
• Evaluate performance against demand, quality standards and market needs, supporting providers to improve services and deliver meaningful outcomes.
• Foster an enabling approach to monitoring activity.
• To facilitate and enable providers of services in the development and implementation of Quality Assurance, Quality Standard, Quality of Life and other systems and their continued monitoring to accord with contract requirements.
• To ensure ongoing monitoring and inspection of providers of services in relation to contractual compliance and legislative requirements.

About You

We are looking for someone who can bring energy, expertise, and insight to our commissioning function. You should have:

• Experience in working within a Health or Social Care setting, including experience of the management of services.
• Experience of quality assurance systems.
• Experience of measuring performance against stated aims/objectives.

• Professional qualification in Health and/or Social Care, Level 4 Diploma in Adult Care (RQF) or equivalent

• Excellent communication, negotiation, and partnership-building skills.
• The ability to work effectively both independently and as part of a supportive team.
• A clear understanding of statutory Social & Health Care Organisations.
• Understanding of voluntary organisations.
• Experience of working within a multi-cultural community.

Why Join Us?

• Be part of a forward-thinking Commissioning Team committed to improving lives.
• Shape and influence services that support some of our most vulnerable residents.
• Work in a supportive, collaborative environment that values innovation.

Interested?

If you have the experience, drive, and commitment to make a difference, we want to hear from you. Apply today and play a key role in delivering sustainable, high-quality Adult Social Care services for the future. If you would like more information, please email commissioning@dudley.gov.uk and someone will get back to you.

This post is subject to an Enhanced DBS disclosure.

Workplace Attendance: Working in the office 3+ days a week (pro-rata) or Onsite full time

So that we can demonstrate Dudley's commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application.

Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough.

All applicants must be able to provide documentation to prove their right to work in the UK.

Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.

If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or acl@dudley.gov.uk who can support with Digital Skills and Job Applications.

If you have a disability and require assistance in making an application please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk

If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance https://help.wmjobs.co.uk/

If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk

Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so.

The Council's full Privacy and Disclaimer Statement can be accessed on the website at https://www.dudley.gov.uk/privacy-disclaimer-statement/

N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications

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Attached documents
Job Description
Person Specification
Employee Benefits List.pdf