The Technical Communications Specialist is responsible for planning, developing, delivering and maintaining information products to support product and service deployment, service delivery, service quality and product maintenance throughout the product and service lifecycle.

• Deliver high-quality information products, including documentation, training, multimedia and technical illustrations.
• Present complex information to the target audience in a concise, accurate and usable form.
• Develop requirements, estimates and project plans for information product development.
• Organize and manage workflows with subject matter experts and contractors.
• Submit and process change requests for information products.
• Contribute to the development and continuous improvement of technical communications business processes, competencies, tools, standards and best practices.
• Develop, maintain and improve personal professional competencies, specialized knowledge and skills in technical communications and relevant technical domains.
• Provide training and mentoring for technical communications specialists.

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