JOB DESCRIPTION

The Real Time Coordinator (RTC) will be responsible for coordinating and overseeing real-time operational support activities related to drilling and industrial data monitoring environments. The role includes managing communication between operations teams, customers, rig personnel, and technical support teams to ensure uninterrupted real-time data services and timely incident resolution.

The Real Time Coordinator will play a critical role in ensuring operational continuity, service quality, escalation management, and effective coordination across 24/7 support operations.

Key Responsibilities

• Coordinate real-time operational support activities for assigned drilling rigs and customer environments.
• Monitor overall health and status of real-time data acquisition and visualization systems.
• Ensure continuous operational coverage and timely response to incidents or service interruptions.
• Coordinate shift activities and ensure smooth handover between support teams.
• Act as the primary coordination point during operational incidents and data outages.
• Manage and track incident tickets through resolution.
• Escalate critical operational issues to appropriate technical or management teams.
• Ensure timely communication and status updates to stakeholders and customers.
• Interface with customer representatives, rig personnel, drilling teams, and technical support groups.
• Conduct operational follow-ups and provide regular service status updates.
• Support customer meetings, operational reviews, and reporting activities.
• Coordinate with Real Time Data Administrators and technical teams to ensure data quality and system availability.
• Monitor data flow interruptions and ensure timely corrective actions.
• Support coordination of system maintenance, upgrades, and planned downtime activities.
• Prepare operational reports, shift summaries, incident reports, and KPI tracking documents.
• Maintain operational logs, escalation records, and service documentation.
• Support SLA monitoring and compliance reporting.
• Ensure compliance with company HSE, cybersecurity, and operational procedures.
• Participate in process improvement initiatives and operational optimization activities.
• Promote operational best practices across support teams.

Requirements:

• Bachelor's degree
  • Petroleum Engineering
  • Mechanical Engineering
  • Computer Science
  • Electronics & Instrumentation
  • Information Technology
  • or related technical discipline
• 4-8 years of experience in:
• Knowledge of real-time drilling data systems and operational workflows.
• WITS / WITSML protocols.
• OPC UA and Modbus communication protocols.
• Real-time data aggregation and visualization platforms.
• Rig instrumentation and operational monitoring systems.
• Understanding of drilling operations and drilling parameters.
• Knowledge of incident management and ticketing systems.
• Basic networking and troubleshooting knowledge.
• Familiarity with SLA management and operational reporting.
• Experience working in real-time operations centers (RTOC) or drilling support environments is preferred.
• Strong coordination and communication skills.
• Excellent problem-solving and decision-making abilities.
• Ability to manage high-pressure operational situations.
• Strong stakeholder management capabilities.
• Ability to work in a 24/7 rotational shift environment.
• Strong organizational and multitasking skills.
• Attention to detail and operational discipline.
• Experience supporting major drilling operations or upstream oil & gas projects.
• Exposure to cybersecurity practices in operational technology environments.
• Knowledge of cloud-based operational platforms and analytics systems.
• Experience in customer-facing support or service delivery roles.
• ITIL or incident management certification is an added advantage.
• 24/7 rotational shift support.

Key Performance Indicators (KPIs)

• Operational uptime and service availability.
• Incident response and escalation efficiency.
• SLA compliance.
• Customer satisfaction.
• Operational reporting accuracy.
• Shift handover effectiveness
• Mean Time to Resolution (MTTR) reduction

ABOUT US

Every day, the oil and gas industry's best minds put more than 150 years of experience to work to help our customers achieve lasting success.

We Power the Industry that Powers the World

Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success-now and in the future.

Global Family

We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.

Purposeful Innovation

Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.

Service Above All

This drives us to anticipate our customers' needs and work with them to deliver the finest products and services on time and on budget.