Job Description:

The Procure to Pay Senior Analyst (P2P Senior Analyst) is responsible for delivering strong user and supplier experience by managing and resolving complex procurement and invoicing queries including identifying areas of improvement in the process. The main purpose of the role is to provide quality support to business end users and suppliers and ensure the compliant procurement process is adhered to within the Coupa platform.

US Shift Hours (Malaysia Time) :

5:00pm to 2:00am or 8:00pm to 5:00am

As a P2P Senior Analyst in Procurement processes, operations, strategies and organization, key responsibilities will include:

• Acting as the 2nd line to identify, resolve and develop solutions to complex queries and systemic Operational problems which cannot be resolved by the Level 1 helpdesk team.
• Playing a key role in identifying areas of improvement across S2P processes.
• To provide timely and relevant customer feedback and status update be it via the case management tool, email or Microsoft Teams chat.
• Prioritize business critical issues in a timely and effective manner.
• Communicate effectively with suppliers via email, phone, and virtual meetings. You will also act as a liaison between suppliers and internal stakeholders.
• Identify trends and areas for improvement in end-to-end process.
• Supporting the Team Lead in issue handling and working with cross functional teams for the highest priority issues/highest sensitivity cases.
• Coordinate with Coupa support and third-party vendors for issue resolution.

Experience and Qualification -

• Degree or equivalent experience or higher in Business, Computer/Information Technology
• 5 years of shared service center experience, with a focus on providing exceptional service to our customers
• 3+ years of experience administering Coupa or similar procurement platforms. Experience in SAP Ariba is an added advantage or other ERP systems (Oracle, NetSuite).
• Solid understanding of procurement and finance processes.
• Written and spoken proficiency in English language
• Experience in analyzing data to recommend improvement
• Experience working cross-culturally across a global team
• Able to multi-task and work in a highly dynamic yet fast-moving environment
• Competent in managing customer data securely
• Strong conflict resolution skills
• Strong analytical capability

At bp, we provide the following environment and benefits to you:

• A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued
• Possibility to join our social communities and networks
• Learning opportunities and other development opportunities to craft your career path
• Life and health insurance, medical care package
• And many other benefits.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Travel Requirement
No travel is expected with this role

Relocation Assistance:
This role is not eligible for relocation

Remote Type:
This position is a hybrid of office/remote working

Skills:
Agility core practices, Agility tools, Business Acumen, Business Requirements Analysis, Category Strategy, Digital Fluency, Influencing, Management of change, Negotiating, Negotiation planning and preparation, Product and market intelligence, Stakeholder Management, Supplier Relationship Management

Legal Disclaimer:

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.