Keep it sharp. Keep it moving. Make it happen.

At Wonderfield Group, we're on a mission: Better Food for Everyone, The Japanese Way.

We're growing fast-more locations, more channels, more innovation. To keep up, we need someone who can bring clarity to complexity and structure to scale.

Enter: Central Operations Manager - the role that keeps everything aligned, prioritised, and landing brilliantly across the business.

ABOUT YOU:

You're organised, proactive, and love making complex things simple.

You probably bring:

• Experience in multi-site operations
• Strong planning, coordination, or programme management skills
• The ability to influence without authority and align multiple teams

A sharp eye for detail and the ability to juggle competing priorities

Bonus points for:

• Franchise or multi-brand experience
• Familiarity with operational or project management tools
• Exposure to governance or change frameworks

Your style:

• Structured but pragmatic
• Clear, straight-talking communicator
• Collaborative, but confident to challenge
• Proactive problem-solver with high ownership
• Calm, resilient, and energised by fast-paced environments

KEY RESPONSIBILITIES:

Own the master plan:

• Manage and coordinate the central activity plan across restaurants, kiosks and support teams
• Prioritise, sequence and align initiatives across the business
• Act as the single coordination point for cross-functional activity

Balance ambition with reality:

• Manage operational capacity and protect frontline teams from overload
• Ensure plans are realistic, deliverable, and set up for success
• Identify risks early and adjust plans accordingly

Drive structure & governance:

• Establish clear ways of working, timelines and governance frameworks
• Ensure every initiative follows a consistent path from planning to rollout
• Embed discipline and operational readiness standards

Own risk & issue management

• Maintain a clear, central view of operational risks
• Escalate issues early and work with teams to resolve them
• Provide visibility and confidence to senior stakeholders

Create clarity through data & systems

• Own key operational tools and improve data accuracy
• Simplify reporting and eliminate duplication
• Ensure everyone is working from the same version of the truth

Bring teams together

• Work cross-functionally with Ops, Marketing, Supply Chain and beyond
• Align stakeholders on priorities and timelines
• Challenge constructively where plans create risk

We're proud to offer:

• Brilliant support services designed to enhance your physical, mental and financial wellbeing.
• Annual discretionary bonus subject to business and overall performance
• Discretionary Life Assurance
• Discretionary Income Protection
• Group Personal Pension
• Private Medical Cash Plan
• Bespoke reward platform including access to retail, cinema & gym discounts.
• 50% off your food every time you dine with us for you and 3 friends.
• Contribute towards our award-winning sustainability initiatives that delivers progress against 9 UN sustainability goals. We're committed to responsibly sourcing and all our seafood, therefore we only use source sustainable fish. All our packaging is recyclable and 80% of our packaging is already made from recycled plastic.
• Annual Awards ceremony celebrating our success and offering winning Managers free trips to Japan.

About us:

Come roll with us and be part of something big. Celebrate global success across:

• Over 1500 retail kiosks globally (YO!, Panku, Mai Taiko Snowfox & Bento)
• Our Taiko manufacturing and distribution centre
• 63 YO! restaurants
• 50 major retail partners
• 3700 locations globally From Hawaii to Aberdeen

Our Values

• Think like an owner. Be passionate. Speak openly. Move fast, together.

Ready to Roll?

Come roll with us and play a key role by bringing people together to celebrate better food for everyone the Japanese way...