Job Description

The Local Technical Support Manager - Japan is responsible for leading, developing, and managing the local pre-sales technical support team to deliver high-quality, solution-oriented support to customers and partners. This role plays a critical part in bridging technical expertise with commercial success by creating and executing technical strategies that align with regional business objectives.

The manager will drive the technical vision and ensure the team provides accurate, timely, and compelling support throughout the sales lifecycle, including product demonstrations, proof of concept (PoC) engagements, and technical consultations. Collaborating closely with sales, product, and engineering teams, the manager ensures customer needs are fully understood and addressed through tailored solutions that enhance customer satisfaction and accelerate growth.

In addition to operational leadership, the role includes mentoring and upskilling team members, maintaining a high standard of technical excellence, and acting as the key technical liaison for the Japan market. The successful candidate will have strong leadership abilities, a deep technical background, and a passion for customer success in a fast-paced, innovative environment.

Responsibilities

Leadership & Strategy

Manages and develops pre-sales technical team

Creates technical support strategies

Sets team KPIs and objectives

Aligns technical support with business goals

Develops department budget and resources

Technical Operations

Deal with reginal team such Bid Management, CTS, Product team to work on complex or hyper scale project.

Oversees all technical support activities

Establishes technical processes and methodologies

Reviews and approves complex technical solutions

Manages escalations and critical issues

Business Development

Works with sales leadership on strategic opportunities

Develops technical partnerships

Represents company at high-level industry events

Influences product roadmap and strategy

Drive Consultant and Customer Technical Engagement Activity

Team Development

Recruits and builds technical team

Creates training and development programs

Manages performance and career development

Promotes knowledge sharing and best practices

Qualifications

Bachelor's degree or higher in Engineering (Electrical, Mechanical, or a related field)

8-12 years of relevant industry experience with a strong technical background in power and thermal solutions

Proficient in MS Office (Excel, Word) and AutoCAD

Demonstrated skills in strategic planning and execution

Strong business and financial acumen

Excellent executive-level presentation and communication abilities

Proven leadership and team management experience

Solid knowledge of electrical/mechanical systems and data center infrastructure.

Familiar with critical power systems and industry standards.

Key Competencies:

Highly disciplined, diligent, honest, and committed to service excellence.

Self-driven, proactive, and able to work independently under pressure.

Strong interpersonal, communication, and problem-solving skills.

Detail-oriented with the ability to manage multiple tasks efficiently.