JOB DESCRIPTION

Job Summary:

Collect all outstanding dollars. Participate in negotiation of settlements or facilitate settlements of disputed accounts. Research disputed delinquent account balances. Correct errors, including misapplied payments and over-payments. Travel as needed.

Responsibilities / Accountability & Authority:

• Communicate with customers verbally, in writing, and in person to ensure invoices are progressing and paid in accordance with agreed credit terms.
• Review all open accounts and disputed invoices with local management to ensure prompt resolution of payment delays.
• Update monthly and weekly reports, including bad debt reports, weekly collection reports, and any other reports required by the Regional Credit & Collections Supervisor/Manager.
• Prepare challenging yet realistic monthly and quarterly cash collection targets for review and approval by the Regional Credit & Collections Supervisor/Manager.
• Maintain customer files and system updates in HighRadius.
• Ensure effective local reporting and communication with Operations and other key stakeholders involved in the cash collection process.
• Evaluate customer records and recommend whether accounts should be closed, credit limits reduced or extended, or whether outside collection services should be used.
• Transform the collections culture from reactive debt chasing to proactive credit control and customer retention to help achieve company performance targets.
• Perform any other delegated responsibilities assigned by Line Management within the specified time frame in a safe and efficient manner to meet business requirements.

Qualifications:

• University degree in Accountant or Finance.
• Fresh graduates.
• Proficient with Microsoft Office.
• Good communicator.
• Good English language.

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