JOB DESCRIPTION

PRIMARY RESPONSIBILITIES

Operational Support:

• Assist in the planning and execution of operational jobs such as field service dispatching.
• Coordinate and monitor daily operational activities to ensure alignment with organizational goals maintaining accurate job boards and backlogs.
• Troubleshoot and resolve operational issues in a timely manner.

Communication and Coordination:

• Serve as a liaison between different departments to facilitate communication and collaboration.
• Coordinate meetings and prepare necessary documentation, such as reports and presentations.
• Ensure all paperwork is validated and finalized in timely manner.
• Maintain and update operational records and databases.

Process Improvement:

• Identify areas for process improvement and provide recommendations to enhance efficiency.
• Assist in the development and implementation of new procedures and processes.
• Monitor and analyze operational metrics to identify trends and areas for improvement.

Resource Management:

• Ensure the availability and proper allocation of resources to support operational activities.
• Coordinate with different departments to manage procurement and inventory.

Compliance and Reporting:

• Ensure compliance with company policies, procedures, and regulations.
• Prepare and maintain accurate reports and documentation for internal and external audits.
• Assist in the preparation of operational performance reports for management review.

FACILITY/GROUP SPECIFIC RESPONSIBILITIES

• Ability to work in manufacturing shop environment to obtain information from manufacturing team
• Ability to work with field service team to ensure accurate field service operations
• Ability to work overtime as needed to support business need

EDUCATION & EXPERIENCE QUALIFICATIONS

• Previous support/coordinator experience in a manufacturing environment preferred
• Proven experience in operations, administration, or a similar role.
• Advanced organizational and multitasking skills with attention to detail.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office Suite and other relevant software.
• Ability to work independently and as part of a team.
• Experience working in Quickbase, Microsoft office and Oracle