Context & Environment

• SAP system is use to conduct all sales related activities. Report is extracted from SAP in excel format and email to 3 rd party logistics provider to handle distribution of products from warehouse to customers.
• MyLubPortal is a standalone platform and linked up to SAP system. When order is created in MLP, it will be automatically synced to SAP.
• SALSA is a platform for Sales team to use to record sales activity as well as do the filing for complaints.

Activities

• Working closely with customer service team to facilitate and coordinate internal process by adopting 'customer centric' values.
• Taking ownership of customers issues and following problems through to resolution
• Answers customers' questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources.
• To process incoming sales order and verify the sales condition are in proper order. Any deviation must have supporting documents with the validation from respective Manager by following the DOA.
• To ensure the products delivery which handled by 3 rd party logistic provider able to meet customer expectation.
• To monitor progress on all the complaints and grievances received via SALSA and ensure the case is close within the KPIs set by the management.
• To assess the cost exposure and evaluate the root cause of the complaints which filed via SALA and propose improvement plan on quarterly basis.
• To bill customer upon completion of delivery [Billing error @ <0>
• To respect company's HSE rules at all times when conducting work activities.

To assist on stocktake exercise which will be conducted twice a year.

Candidate Profile

• Proficiency in Microsoft Office, Excel and SAP System.
• Good interpersonal, communication skill and team player.
• Cultural adjustment ability and good negotiation skills with English and local language proficiency.
• Positive driver within responsibility and efficient incoordination and learning agility
• Ability to implement pragmatically sustainable actions to improve the internal process
• Strong customer-facing, communication skills and emotional intelligence.

Additional Information

• Supporting the team members on day-to-day operations.
• Ensure the Customer Complaint Module (SALSA) are properly maintained.
• To ensure all activities are carried out accordance with the group requirements

TotalEnergies values diversity, promotes individual growth and offers equal opportunity careers.

Apply

• Facebook
• Email
• X
• LinkedIn

<