IT Support Analyst I by Air Swift

> Airswift is looking for an IT Support Analyst I to work with a major company in Roxana, IL, for a 12-month W2 contract.
Responsibilities May Include:

Proactively monitoring system infrastructure performance.
Troubleshooting and mitigating infrastructure performance issues.
Building and maintaining relationships with technical partners in the business (e.g. Refining Process Control Analysts, Midstream I&E Technician).
Coordinating resources and suppliers to complete projects and work requests.
Collaborating with central infrastructure support to plan and execute network hardware refresh.
Optimizing IT service delivery by improving reliability, efficiency, quality and cost effectiveness of defined components of services while following corporate standards and safety practices, and especially in discovering and propagating best practices.
Maintaining documentation of supported systems.
Provide desk side support for personal computing environments.
After-hours (call-out) support of critical infrastructure.

Position Requirements

Legally authorized to work in the job posting country
High School Diploma or GED equivalent
Proven ability and willingness to provide day-to-day and after-hours support (24x7) as appropriate
Ability to safely operate a motor vehicle in the refinery around process equipment
3 or more years of direct experience in troubleshooting Infrastructure Systems
Compliance with refinery safety requirements including wearing appropriate personal protective equipment when necessary
Able to lift computer equipment that weighs up to 30 lbs. from the floor and safely carry up 4 flights of stairs
Able to bend, stoop, or crawl under furniture to connect wiring
Able to bend to pick up equipment and load pull cart
Able to lift an individual item weighing up to 30 lbs.
Able to push/pull equipment on a cart of up to 100 lbs.
Able to climb 4 or more flights of stairs to access field hardware
Willing and able to obtain a Transportation Worker Identification Card (TWIC). Information can be found at
https://www.tsa.gov/for-industry/twic

Preferred skills:

Bachelor's degree in MIS, Computer Science or equivalent
Strong leadership skills
4 or more years of experience in Information Technology discipline
2 or more years of experience supporting Refining or Midstream IT assets
Previous experience installing and troubleshooting data center infrastructure
Ability to engender trust and confidence
Active learner with good business knowledge
Ability to demonstrate a high level of initiative and results-driven effort
Ability to manage and perform multiple tasks concurrently
Proven verbal and written communication skills for direct customer interaction
Proven ability to master and apply advanced and specialized technical training
Proven ability to work well with business, and local and remote IT resources

Related tags

JOB SUMMARY

IT Support Analyst I by Air Swift

Airswift

Roxana

2 years ago

Mid-level

Full-time

Job post no longer accepts applications

IT Support Analyst I by Air Swift

Job post no longer accepts applications