Petrofac is a leading international service provider to the energy industry, with a diverse client portfolio including many of the worlds leading energy companies.

We design, build, manage and maintain infrastructure for our clients. We recruit, reward, and develop our people based on merit regardless of race, nationality, religion, gender, age, sexual orientation, marital status or disability. We value our people and treat everyone who works for or with Petrofac fairly and without discrimination.

The world is re-thinking its energy supply and energy security needs; planning for a phased transition to alternative energy sources. We are here to help our clients meet these evolving energy needs.

This is an exciting time to join us on this journey.

We support flexible working requests and have adopted a hybrid approach for most of our office-based roles. We ask employees to be present in the office at least three days per week.

Are you ready to bring the right energy to Petrofac and help us deliver a better future for everyone?

JOB TITLE: IT Analyst

KEY RESPONSIBILITIES:

• Provide first and second line support for IT in the respective project offices. This includes desktops, printers, telephone and AV equipment. A broad understanding of IT technologies such as network and server infrastructure is required to troubleshoot complex problems and undertake routine maintenance activities.
• Work with the business to understand and interpret their needs. Proactively identify areas of opportunity and offer advice/training to ensure maximum exploitation of approved IT technologies.
• Provide support for desktop software and engineering applications including installation, licensing, troubleshooting support etc. This will require regular communication with application support experts in Sharjah /India.
• Work with the central Infrastructure, network, desktop and technical computing support teams to ensure compliance with global support processes and technical guidelines (e.g. hardware specification and procurement, backup procedures, virus control, PC build, software installation and licensing, security administration etc). Maintain regular contact with the central IT team.
• Monitor server, network, backup infra and report to central /vendor (for RMA) team for any alerts /failures etc. Perform routine backups,
• Maintain accurate and up to date documentation of the IT infrastructure, including PC, Printer, Network, Server, accessories inventory, third party contractual documentation (maintenance contracts, support contacts) etc.
• Administer and maintain the various India productivity enhancement tools such as Sharepoint and O365 and champion the fullest possible use of this technology.
• Administration of the various communication technologies in use, including maintaining use of wireless LAN, mobile devices and printing.
• Maintain professional working relationships with key third party suppliers.
• Please indicate how their job is measured
• Performance will be measured in terms of quality and delivery of work and will be measured against agreed targets and objectives, as well as internal customer and peer review feedback.
• Must display a strong customer focus and willingness to take ownership of problems.
• Must be self-motivated, able to act independently with minimum supervision, while remaining a strong team player in terms of adherence to common standards and process guidelines.
• Ability to communicate effectively with business customers and IT colleagues up to senior level.
• Broad knowledge of office IT infrastructure/communications, including server and desktop hardware and software, and local/wide area networking technologies.
• Experience of having supported the full range of IT technologies in a similar sized organisation
• Basic level of knowledge (installation, licence management, troubleshooting) supporting specialise technical and engineering applications such as Aveva, Bentley, Adobe, Intergraph smart plant tools etc.

ESSENTIAL QUALIFICATIONS AND SKILLS:

• Please specify any professional, academic or other recognised qualifications or specific training for the jobholder. Indicate clearly whether the qualification is an essential pre-requisite.
• Preferably educated to degree level in an appropriate subject.
• Microsoft accreditation in the key technologies deployed within Petrofac (e.g. desktop operating systems, Microsoft Office).
• Minimum 5 years experience in similar capacity
• Technical Skill - Demonstrable experience and expertise in the key technical areas (server/desktop infrastructure, LAN/WAN).
• Analytical Thinking - Able to identify and solve technical problems.
• Team Worker - Collaborates openly and willingly across teams and departments, in particular to ensure agreed global IT standards are maintained and adhered to.
• Communication - Able to communicate complex technical issues clearly and persuasively to peers and customers. Willing to continually engage customers when required. Open and honest communications with the Regional IT Manager.
• Initiative - Self motivation. Able to work independently and as part of a team.

Additional Information