T&E Employee Success Analyst
Job post no longer accepts applications
Shell
- Gathers data, analyses and reports findings. Gathers data using existing formats; resolves disputes and acts as an SME, first escalation level.
- Conducts analyses to solve relatively standardized or repetitive information and data queries/problems.
- Works within a limited variety of well-defined procedures and practices (not necessarily standardized) and is supervised on progress and results by manager. Works autonomously within this defined scope, directly supporting management and specialists.
- Supports stakeholders in understanding analyses / outcomes, guides based on basic data analysis. Interaction with others demands influencing and persuasion in a tactful manner to obtain and understand the background of information.
- Identifies shortcomings in current processes, systems and procedures and makes suggestions and gives input to improve existing methods, systems and procedures.
- Provide support and guidance from Card application to expense management.
- Communicating timely and effectively the requirements of the card process and expense management.
- Work closely with process experts to recommend fit for purpose Employee Success processes.
- Working closely with the partner bank in the timely and effective resolution of employees' card requirements.
- Providing clarity of policy to users and guidance/support to reinforce compliance.
- Ensuring 100% accuracy of data in EMS and card profile.
- Productivity: QM (30 cases) , Card Application (20) including queries associated with it.
- Performing risk assessment and determine level of risks and formulation of mitigations.
- Ensure KPIs are monitored/achieved and work with the Team in the identification of root causes and sustainable get to green actions.
- Work with the Leads and process experts on complex process issues and support in the process and WI update if necessary.
JOB SUMMARY
T&E Employee Success Analyst
Shell
Makati
2 years ago
N/A
Full-time
Job post no longer accepts applications
T&E Employee Success Analyst
Job post no longer accepts applications