Total Number of Openings
1

Supports sales representatives in administrative areas. Responsible for customer administrative support such as order fulfillment, deliveries, update and follow through.

Chevron Holdings Inc. (CHI) is a pioneer and leading multi-function Shared Services Center in the Philippines located in Makati City. With a workforce of more than 1,000, CHI delivers business services and solutions in areas such as finance, human resources, procurement, marketing support and information technology.

Responsibilities for this position may include, but are not limited to:

• Responds and manages stakeholders needs from North America including order entry & monitoring, billing, payment processing, and account administration.
• Interprets, coordinates, and resolves consumer concerns and opens a formal case for complaints requiring an investigation and/or research and applies appropriate judgment to properly manage cases and determine the most suitable actions needed to achieve the optimal case cycle time and customer satisfaction.
• Utilizes multiple applications such as SAP, Salesforce, Microsoft Office, etc.
• Articulates case symptoms, issues, and case resolutions by updating the case management system and customer notes within developed guidelines.
• Performs the reporting requirements, as applicable.
• Engages with other Service Centers, as deemed appropriate.

Required Qualifications:

• Bachelor's degree in business or any related course
• Minimum of 2 years' work experience
• Excellent written and verbal communication skills
• Analytical thinker, keen on details
• Has experience in customer service or related field
• Can multi-task and can work independently
• With good reliability/attendance record
• Willing to work night shift and during holidays
• Must be a good team player

Good to have:

• Experience in order entry and customer master data management
• Experience in using SAP and Salesforce

Relocation Options:

Relocation will not be considered within Chevron parameters.

International Considerations:

Selected candidate will work in the Philippines under the local payroll system and benefits.

Working with us

There are two Chevron companies operating in the Philippines: Chevron Holdings Incorporated (CHI) and Chevron Philippines Incorporated (CPI).

CHI is a shared services center providing transactional, processing, and consulting services in the areas of finance and accounting, information technology, supply chain management, human resources, downstream customer service and marketing. Established in 1998, CHI serves Chevron affiliates in six continents around the world. Over the years, it has grown to be one of the leading members of the shared services industry in the Philippines.

CHI has received various recognitions as a top employer: the 2021 Asia's Best Employer Brand Award; 2021 Global Best Employer Brand Award; 2020 HR Asia Best Companies to Work for in Asia; 2019 Circle of Excellence, Top Employer Category at Asia CEO Awards and the 2018 Wellness Company of the Year at the same Asia CEO Awards.

CPI markets the Caltex brand of top-quality fuels, lubricants, and petroleum products through a network of service stations, terminals and sales offices.

At Chevron, we are committed to fostering diversity and inclusion at all levels of our company and at all stages of the employee experience. We constantly strive to attract, develop, and retain diverse Filipino talent. Globally, Chevron Corporation has achieved a rating of 100 percent in the Human Rights Campaign Equality Index for the past 17 years. The Index ranks American companies based on their commitment to lesbian, gay, bisexual, and transgender equality in the workplace.

Chevron participates in E-Verify in certain locations as required by law.

Makati City, Metro Manila

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