Candidate Profile

• Customer service oriented, excellent written and verbal communications skills, ability to multi-task, work well with others.
• College degree or equivalent work experience. Bachelor's degree in Information Systems field is preferred.
• Minimum 5 years of experience with end user support in both refinery production and office environments.
• Extensive knowledge of PC hardware, PC Imaging software, Microsoft operating systems, office automation software (SCCM/Intune), productivity tools, file/folder security, Active Directory user and computer management, networking essentials, and Office365 applications
• Knowledge of ToIP telephony, particularly TEAMS Telephony, experience preferred.
• Knowledge of fiber optic, CAT3/5 copper cable testing and troubleshooting preferred.

Experience with ServiceNow help desk software is preferred

Activities

Provide best-effort support for non-IT managed systems such as environmental/safety systems, security/camera systems, lab systems, alarm systems, etc. as needed

Context & Environment

Must be clean-shaven

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TotalEnergies celebrates diversity and is committed to Equal Employment Opportunity.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, protected veteran status, disability status or any other category protected under applicable federal, state or local law. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

TotalEnergies believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.