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Customer Service Manager
Company logo (non-clickable)
NOV
15 days ago
Posted date
15 days ago
N/A
Minimum level
N/A
OtherJob category
Other
JOB DESCRIPTION

PRIMARY RESPONSIBILITIES

  • Partner with the sales, marketing, and commercial organizations to correlate and align with the business decisions and identified strategies.
  • Develop, issue, and manage tender documents.
  • Negotiate contract commercial terms ensuring they meet requirements.
  • Work on difficult issues regarding client complaints and other issues.
  • Mediate cross-functional teams during contract tendering, formation, administration, and negotiation
  • Management of predictive analytics with a focus on developing the integrated planning process for the product lines
  • Analyze and manage historical demand plus future growth strategies to build financial forecast.
  • Lead development of predictive, prescriptive, and descriptive analytical skills in development of sales and inventory forecasting
  • Generate cost proposal, timeline, and work plan by applying technical knowledge and expertise of product lines.
  • Use industry techniques and practices to establish fair and reasonable pricing positions and negotiation ranges.
  • Develop and recommends product positioning, packing, and pricing strategy to produce the highest possible long-term market share.
  • Develop an understanding of the pricing models and principles used to arrive at collective pricing decisions and business propositions.
  • Establish improvement through process innovation and integration and contribute to the overall growth strategy, strategic planning, and success of the organization.
  • Communicate with appropriate departments and personnel to ensure a high level of service with distributors, representatives, and customers.
  • Effectively maintain team's credibility and confidence with customer's order backlog.
  • Review and update all backlog documentation per ISO900 procedures.
  • Prepare and modify negotiation plans and provides program management for negotiating proposals and contract agreements between the company and customers ensuring adherence to company policies and procedures.
  • Responsible for interpreting agreement terms and conditions and identifying potential issues,
  • Comply with all NOV Company policies and procedures established by the Quality Management System, HSE, as well as all other corporate guidelines.
  • Perform other work-related tasks as assigned
  • Manage team of employees by providing coaching, performance management, development, and job experience on a daily/ongoing basis ensuring deliverables are met.
  • Plan, organize, implement, and support team centered continuous improvement activities.
FACILITY/GROUP SPECIFIC RESPONSIBILITIES

  • Working with legal, coordinating contracts, reviewing contracts.
EDUCATION & EXPERIENCE QUALIFICATIONS

  • Technical Education
  • High School Diploma or GED Equivalent
  • 3-5 years' experience in manufacturing environment preferable
  • Higher education degree (desirable)
  • Sales Specialization (desirable)
JOB REQUIREMENTS

  • Customer Service Excellence
  • Microsoft Office
  • ERP System Experience
  • Oil and Gas Technical Knowledge (desirable)
BEHAVIORAL COMPETENCIES

  • Approachability
  • Composure
  • Customer Focus
  • Integrity and Trust
  • Negotiation
  • Presentation Skills
  • Written Communication
  • Drive for Results
  • Conflict Management
  • Listening
TECHNICAL COMPETENCIES

  • Product Specific Knowledge for each Department
  • Planning and production control training
  • Oil and Gas Technical knowledge (desirable)
Competitive Benefits (visit usbenefits.nov.com for more information about our benefits offerings)

  • 401(k) Retirement Plan - NOV matches every dollar up to 4% of base pay and overtime for every dollar you invest
  • Competitive medical plans that cover your entire family (yourself, eligible spouse, and eligible children) as of your first date of hire for as little as $125 per pay period (bi-weekly)
  • Employees and their spouse enrolled in a medical plan can receive up to $350 (pre-tax) each per year for participating in Choose Well-being Rewards
  • FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician)
  • FREE Basic Life and AD&D insurance (for full-time employees)
  • All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date)
  • All regular full-time employees receive up to 11 paid holidays per year
Related tags
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JOB SUMMARY
Customer Service Manager
Company logo (non-clickable)
NOV
Houston
15 days ago
N/A
Full-time