Customer Service Manager
NOV
JOB DESCRIPTION
PRIMARY RESPONSIBILITIES
PRIMARY RESPONSIBILITIES
- Partner with the sales, marketing, and commercial organizations to correlate and align with the business decisions and identified strategies.
- Develop, issue, and manage tender documents.
- Negotiate contract commercial terms ensuring they meet requirements.
- Work on difficult issues regarding client complaints and other issues.
- Mediate cross-functional teams during contract tendering, formation, administration, and negotiation
- Management of predictive analytics with a focus on developing the integrated planning process for the product lines
- Analyze and manage historical demand plus future growth strategies to build financial forecast.
- Lead development of predictive, prescriptive, and descriptive analytical skills in development of sales and inventory forecasting
- Generate cost proposal, timeline, and work plan by applying technical knowledge and expertise of product lines.
- Use industry techniques and practices to establish fair and reasonable pricing positions and negotiation ranges.
- Develop and recommends product positioning, packing, and pricing strategy to produce the highest possible long-term market share.
- Develop an understanding of the pricing models and principles used to arrive at collective pricing decisions and business propositions.
- Establish improvement through process innovation and integration and contribute to the overall growth strategy, strategic planning, and success of the organization.
- Communicate with appropriate departments and personnel to ensure a high level of service with distributors, representatives, and customers.
- Effectively maintain team's credibility and confidence with customer's order backlog.
- Review and update all backlog documentation per ISO900 procedures.
- Prepare and modify negotiation plans and provides program management for negotiating proposals and contract agreements between the company and customers ensuring adherence to company policies and procedures.
- Responsible for interpreting agreement terms and conditions and identifying potential issues,
- Comply with all NOV Company policies and procedures established by the Quality Management System, HSE, as well as all other corporate guidelines.
- Perform other work-related tasks as assigned
- Manage team of employees by providing coaching, performance management, development, and job experience on a daily/ongoing basis ensuring deliverables are met.
- Plan, organize, implement, and support team centered continuous improvement activities.
- Working with legal, coordinating contracts, reviewing contracts.
- Technical Education
- High School Diploma or GED Equivalent
- 3-5 years' experience in manufacturing environment preferable
- Higher education degree (desirable)
- Sales Specialization (desirable)
- Customer Service Excellence
- Microsoft Office
- ERP System Experience
- Oil and Gas Technical Knowledge (desirable)
- Approachability
- Composure
- Customer Focus
- Integrity and Trust
- Negotiation
- Presentation Skills
- Written Communication
- Drive for Results
- Conflict Management
- Listening
- Product Specific Knowledge for each Department
- Planning and production control training
- Oil and Gas Technical knowledge (desirable)
- 401(k) Retirement Plan - NOV matches every dollar up to 4% of base pay and overtime for every dollar you invest
- Competitive medical plans that cover your entire family (yourself, eligible spouse, and eligible children) as of your first date of hire for as little as $125 per pay period (bi-weekly)
- Employees and their spouse enrolled in a medical plan can receive up to $350 (pre-tax) each per year for participating in Choose Well-being Rewards
- FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician)
- FREE Basic Life and AD&D insurance (for full-time employees)
- All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date)
- All regular full-time employees receive up to 11 paid holidays per year
JOB SUMMARY
Customer Service ManagerNOV
Houston
15 days ago
N/A
Full-time