JOB DESCRIPTION

NOV is a leading provider of technology, equipment, and services to the global oil and gas industry that supports customers' full-field drilling, completion, and production needs. Since 1862, NOV has pioneered innovations that improve the cost-effectiveness, efficiency, safety, and environmental impact of oil and gas operations. We're continually pushing our own standards higher to deliver the safest, most efficient, and most reliable drilling solutions in the world. Join us as we continue to power the industry that powers the world.

NOV Rig Technologies makes and supports the world's most advanced drilling solutions. To learn more about Rig Technologies products and services, please visit us at https://www.nov.com/about/our-company-structure/rig

PRIMARY RESPONSIBILITIES

• Coordinate the service operation between services and customers.
• Work with the sales to generate qualified quotations.
• Provide timely and clear technical terms with the customer and within NOV.
• Independently perform NOV presentations to customers.
• Prepare Tenders/Technical proposals in line with customer requirements.
• Provide assistance for payment collection.
• Comply with all NOV Company and HSE policies and procedures.
• Perform other work-related tasks as necessary.

FACILITY/GROUP SPECIFIC RESPONSIBILITIES

• Receive, analyze, troubleshoot, and resolve client technical issues.
• Within the NOV ticketing system, maintain detailed documentation of client correspondence, update issue details in real time as they evolve. Document method of issue resolution.
• Prepare detailed reports with detailed recommended corrective / maintenance action based on vibration data, oil data, native sensor data, information from CBM, and customer provided information.
• Follow-up on all assigned client issues until resolved.
• Recognize and report reoccurring product reliability trends that drive customer complaints, increase non-performance time, generate unplanned maintenance or overriding of system alerts or alarms.
• Develop, support and/or participate in goal-oriented training and competency development programs to improve product knowledge and cross-discipline troubleshooting.
• Coordinate with other internal and external specialists to support complex issue resolution.
• Cooperate with other business lines to provide the customers "Service Above All".
• Provide technical content support for formal feedback to Product Engineering of global product or component performance and reliability related to design, maintenance, or operations.
• Prepare reports with recommended corrective / maintenance action based on data from NOV logging or monitoring systems, input from CBM, customer and field service reports.
• Coordinate with internal and external specialists to support complex issue resolution.
• Maintain close relationships and communication loops with CBM.

EDUCATION & EXPERIENCE QUALIFICATIONS

• High school diploma or equivalent.
• Technical diploma or equivalent combination of education and experience.
• Current CAT I, CAT II or CAT III Vibration Analyst certification.
• Level I or Level II Machine Lubricate Analyst.
• 3+ years of relevant work experience. Vibration analysis, oil analysis, heavy equipment.

JOB REQUIREMENTS

• Ability to pass a drug screen & background check.
• Willing & able to travel, if required.
• Able to read, with mastery, mechanical, electrical, network, and hydraulic drawings.
• Skilled in technical data analysis and report writing.
• Knowledge of MS Office Suite (Word, Excel, Outlook).
• Pruftechnik, SPM, or other vibration sensor hardware and software systems.
• Prioritize and organize own workload.
  
  Ability to handle customers and internal stakeholders professionally.
• Possess strong customer service skills.
• Able to technically support a multitude of diverse issues across technical disciplines.
• Ability to cooperate with multinational team across all time zones.
• Strong ability to analyze, systematize and conceptualize complex technical information.
• Strong ability to express, present and argument recommendations.
• Desire to contribute to product, service, and equipment development.

COMPETITIVE BENEFITS (visit usbenefits.nov.com for more information about our benefits offerings)

• 401(k) Retirement Plan - NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest.
• Competitive medical plans that cover your entire family (yourself, eligible spouse, and eligible children) as of your first date of hire for as little as $125 per pay period (bi-weekly.)
• Employees and their spouse enrolled in a medical plan can receive up to $350 (pre-tax) each per year for participating in Choose Well-being Rewards.
• FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).
• FREE Basic Life and AD&D insurance (for full-time employees).
• All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date).
• All regular full-time employees receive up to 11 paid holidays per year.