JOB DESCRIPTION

Customer Service:

• Communicate and work with the Area Sales/Ops/Engineering/Optimization/Agent organizations to ensure that there is a clear understanding of the customer's plans, activities, issues, and opportunities
• Focus regular actions and take initiatives to improve and sustain customer relationships
• Establish consistent communication and develop leverage strategies with your account manager to improve profitability
• Focus regular actions on special relationship initiatives that will take the relationship to the next level
• Pursue/Seek/Gain leads on new operators to gain "ground floor" advantage
• Maintain strict confidentiality according to internal policy for area customers

Operations:

• Become proficient in drilling and ReedHycalog product application and the marketing the products & services.
• Monitor tool performance and report trends to your team through regular reporting
• Coordinate the gathering of competitor's performance data (bit records, run reports, downhole tools, etc.)
• Prepare and provide technical application support to sales team through customer visits and presentations in the assigned area
• Support with the local team with the bit repair process
• Provide onsite support for bit runs as needed
• Provide the drill bit dull grading and evaluation and trends

Sales Support:

• Assist the sales force with detailed performance studies for optimization of drilling performance for critical or strategic applications
• Provide direct support for the development and implementation of customer strategy
• Maintain consistent communication with the Engineering Support team and assigned account manager concerning issue resolutions and current status of opportunities
• Be prepared to provide technical applications support to sales account manager through customer visits and presentations at field site
• Assisting for achieving sales metrics and KPI's for assigned rig count
• Identify new business opportunities, qualifying needs and pursue key decision-makers, buyers on site
• Share "best practice" methods, processes, and ideas across the business' countries/areas/regions

Reporting:

• Create Application Maps / Study for the applications in your area
• Capture tool performance data from ongoing jobs for data base entry and prepare to present customer run reports and run performance summaries.
• Develop outstanding run reports for internal and external use
• Create dull conditions reports for all required run in the area
• Create incident reports analysis according to the QMS system

Product Development Process:

• Provide basic engineering support on ReedHycalog applications, to ensure the successful utilization and operation of the given tool or product.
• Lead the process of gathering Reedhycalog product information on the assigned area
• Lead the process of gathering competitor intelligence information from customer applications.
• Support field testing of new products and design improvements.
• Maintain direct technical support in the introduction of new products at the field level.
• Make recommendations to enhance existing products to drive reliability with the approval of direct supervisor
• Assist in the PDP process for the assigned area
• Assess performance needs of customer
• Understand the design changes being introduced with the new product
• Work with DSE and RDE teams to provide data necessary for application specific design
• Follow-through with customer and DSE team to communicate performance and feedback necessary for subsequent improvements

Quality System:

• Provide field analysis for failed tool investigation and coordinate with Service Quality Group to provide applicable incident report
• Participate in the ReedHycalog Quality Management System: Coordinate and support in all quality incidents in relation to your assigned area according to the QMS system standards.
• Provide feedback of product performance through the QMS incident reporting process for product improvement development.

Safety:

• Observe safety regulations, wear required safety equipment, encourage safe working practices, report hazards, and adhere to all HSE requirements.
• Follow all safety protocols for customer sites as required customer standards
• Comply with the maintenance schedule for the assigned motor vehicle

Complete all assigned online training promptly

ABOUT US

Every day, the oil and gas industry's best minds put more than 150 years of experience to work to help our customers achieve lasting success.

We Power the Industry that Powers the World

Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success-now and in the future.

Global Family

We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.

Purposeful Innovation

Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.

Service Above All

This drives us to anticipate our customers' needs and work with them to deliver the finest products and services on time and on budget.