JOB DESCRIPTION

PRIMARY RESPONSIBILITIES

• Travel to customer sites to inspect, install, commission, test, calibrate, repair and train customers on the safe and proper operation of NOV products

• Perform field upgrades of software and hardware and train customers on how to properly operate the system

• Complete and submit field service documentation in a timely manner

• Identify those characteristics of the design that are crucial to the safe and proper functioning of the product

• Perform other work-related tasks as assigned

• Comply with all NOV Company and HSE policies and procedures

• Prepare for service jobs including downloading drawings, software, and all procedures required

FACILITY/GROUP SPECIFIC RESPONSIBILITIES

• Provides start-up service for newly installed equipment and service of existing equipment

• Communicates directly with Engineering for Technical advice.

• The Field Service Technician must complete all work himself on components such as piping, electrical, hydraulic, brakes, and clutches to eliminate delays and back charges.

• Obtain a thorough understanding of NOV products and how they are safely operated, tested, calibrated, and how problems are resolved in a timely manner

• Install, commission, troubleshoot, and repair NOV Lifting and Handling equipment

EDUCATION & EXPERIENCE QUALIFICATIONS

• 5 years preferred of Controls/Electrical troubleshooting experience

• Must possess a high school diploma, GED, or equivalent combination of education and experience

• Microsoft Office knowledge is required

• Ability to read and interpret electrical schematics required

• Ability to troubleshoot electrical/electronic/control circuits required

• Ability to utilize various electrical diagnostic tools including multimeters, oscilloscope, and basic hand tools required

• Knowledge of Lifting and Handling equipment/operations strongly desired

• Mechanical/Hyd troubleshooting a plus

JOB REQUIREMENTS

• Must have or be able to obtain USA Passport and a Valid Driver License

• Must have or be able to obtain HUET/BOSIET certification

• Must have or be able to pass UKOOA/OGUK medical exam for offshore work

• Meet all land and offshore certification requirements

• Must have or be able to obtain TWIC

BEHAVIORAL COMPETENCIES

• Must be action oriented, problem solver, time management and a problem solver. Must remain professional when customers are upset

TECHNICAL COMPETENCIES

• Must have experience with PLCs and PLC control systems and working knowledge of VFDS

• Experience must include Allen Bradley RSLogix500/Studio 5000 and Siemens Step 7/TIA Portal

• Must have experience with Emerson/Rockwell/Siemens HMI displays