Sustaining Software Engineer
NOV
JOB DESCRIPTION
DP&A Sustaining Software Engineer
Responsibilities
DP&A Sustaining Software Engineer
Responsibilities
- Track and route field-related issues via Jira Service Desk ticketing system for Software Engineering groups.
- Provide technical support for Tier 1 Support, Field Engineers, internal and external customers.
- Handle customer escalations, conduct remote sessions, troubleshoot, and reproduce customer issues.
- Troubleshoot networking, software, and hardware issues.
- Perform root cause analysis for software/hardware issues reported.
- Provide improved system stability through wholistic system testing in real real-world environments.
- Maintain and optimize system configuration files.
- Develop tools to help with supporting the product for support or other internal teams.
- Maintain and update training environments for internal and external customers.
- Review and improve product documentation and processes.
- Work along with Engineering teams to develop solutions for customer-reported problems.
- Travel required to various local and international NOV facilities, customer offices, and rig locations.
- Experience with NOV control systems, and technologies.
- Must be able to troubleshoot integrated software systems.
- Must have excellent written and verbal communication skills in English.
- Bachelor's degree in Engineering field or equivalent combination of education and experience.
- Experience working with the following software:
- SQL
- Linux
- VirtualBox
- Python
- Git
- Field experience on drilling rigs preferred.
JOB SUMMARY
Sustaining Software EngineerNOV
Houston
14 days ago
N/A
Full-time