Schneider Electric is searching for a a highly motivated and collaborative Business Leader to join our team as a Global Program Manager for the Cloud and Service Segment. This is the #1 segment for SE . This position requires someone who can drive operational excellence to our strategic customers by driving alignment and execution of the account strategy. The Program Manager provides a pragmatic approach to the relationship through accountability, actions, and digital dashboards. The Program Manager creates the processes and vision to provide a customer-centric and consistent full life cycle experience across business units & geographies through digital playbooks and customer dashboards. The Program Manager works very closely with the Strategic Account Executive and the customer.

Overview:

• Highly Motivated Leader: As a proactive and transformational leader, the Program Manager drives alignment and collaboration across cross-functional and global teams.
• Influential Communicator: With the ability to articulate the program strategy effectively, the Program Manager influences key decision makers.
• Digital Transformation: The Program Manager introduces and leverages digital playbooks and customer dashboards to enhance alignment and accountability.

What will you do?

Essential Functions:

• Operational Strategy Execution : Lead the operational execution of the account strategy, ensuring alignment with business goals and customer expectations.

• Strategic Vision: Proficient in considering long-term impact, anticipating future needs, and strategically selecting initiatives that yield broad and lasting effects.
• Development Process Management: The global program manager manages the development process for tools, applications, and functional specifications.

• Continuous Improvement : Implement best practices globally to standardize experiences, ensuring consistency and efficiency within the account.

• Growth Initiatives : Drive and track growth initiatives, including specific customer-requested projects.

• Value Differentiation : Continuously disrupt and innovate to create additional value for our clients.
• Quarterly Business Reviews (QBR) : Take ownership of the operational component of QBRs, providing insights and driving improvements.
• Global Integration : Support the integration of the account across all Business Units, fostering collaboration and knowledge sharing.
• Complex Project Support : Collaborate with execution and tendering teams on complex projects.
• Digital Playbook : Document and implement a digital playbook to guide operational processes.
• Customer Needs Management : Coordinate and manage operational customer needs and escalations.
• Customer-Facing Dashboards and Trackers: Build interactive dashboards for clients to monitor key metrics and track progress.
• Local Onboarding Support : Assist local country teams during onboarding to ensure awareness of account details, resource needs, and technical requirements for success.

Key Performance Indicators:

Operational Digitization : Execute and digitize the operational plan to achieve growth goals.

Customer Satisfaction : Implement improvements to enhance customer satisfaction within the account.

Digital Transformation : Document and roll out the playbook, action trackers and customer dashboards to enhance operational efficiency.

Optimization : Identify opportunities to improve cost-to-serve metrics.

What qualifications will make you successful for this role?

• Minimum of 8 years managing large, complex, multi-geography projects.
• Program Management: Proven experience in developing and managing projects or programs aligned with strategic account direction.
• Internal Network: Strong internal network and ability to collaborate across functions.
• Risk Anticipation: Ability to identify gaps and anticipate risks.
• Digital Proficiency: Experience with digital tools and transformation initiatives.
• Software Proficiency: Experience using Smartsheet and Microsoft Suite of Products
• Communication Skills: Strong communication and influencing abilities.
• Strategic Thinking: Innovative mindset and strategic thinking.
• Organizational Skills: Effective organizational skills.
• Action-Oriented: Proactive and action-driving mindset.
• Time Management: Ability to prioritize and manage multiple requests/issues.
• Flexibility: Adaptability to changing priorities.
• Collaborative Attitude: Openness to team ideas and positive collaboration.
• Cultural Sensitivity: Awareness of local business culture.
• Software Proficiency: Experience using Smartsheet and Microsoft Suite of Products
• Business Acumen and Commercial Awareness: Understanding of business operations, market dynamics, and long-term impact.
• Technical Aptitude: High technical ability related to relevant products and solutions.
• IT Knowledge: In-depth understanding of IT segment offers and solutions.
• Data Center Management: Experience in managing data centers is preferred.
• Certification (Advantageous) : PMP certification

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Why us?

At Schneider Electric we're committed to creating a workplace that gives you not just a job but a meaningful purpose in joining our mission to bring energy and efficiency to enable life, progress and sustainability for all.

We believe in e mpowering our team members to reach their full potential, fostering a sense of ownership in their work.

We embrace inclusion as a fundamental value, ensuring that every voice is heard and valued. We value differences, and welcome people from all walks of life. We believe in equal opportunities for everyone, everywhere.

If you want to be part of a company where your contributions truly matter, where you are empowered to make a difference and where inclusivity is valued, we would love to hear from you.

Discover your M eaningful, Inclusive and Empowered career at Schneider Electric.

34.2bn global revenue
+12% organic growth
135 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.

We mirror the diversity of the communities in which we operate and we 'embrace different' as one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color , gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.